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Supporting and Troubleshooting Windows 10 – OD10982BC

Official Microsoft On-Demand Course featuring Live Labs and Exams

Training Deals

Summary

Price
Enquire to get more info on pricing
Study method
Online
Duration
40 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Overview

Microsoft on-demand uses high-quality video, hands-on labs and knowledge-checking assessments to improve your Microsoft technical skills.

Created and presented by Microsoft experts, Microsoft On-Demand provides accurate content to help you develop – no matter your schedule.

Benefits include:

  • Official Microsoft content
  • 90 days access to suit your schedule
  • Learn anytime, anywhere at your own pace
  • Save on travel costs
  • Participate in virtual lab environments
  • Reinforce learning with assessments
  • Access content around the clock

It's Simple:

  1. Purchase your Microsoft On-Demand product
  2. Receive an access code
  3. Login and start learning
  4. Finish your course and save or print your certificate

Description

This course provides students with knowledge to support and troubleshoot Windows 10 PCs and devices with a Windows Server domain environment. This includes understanding Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

The course targets Enterprise Desktop Support Technicians (EDST) who provide Tier 2 support to users who use Windows 10 personal computers and devices in medium to large enterprises. Other audiences can include IT professionals who administer and support Windows 10 desktops, devices, users and associated network and security resources. Those who are looking for certification in the following exams will benefit from this course:

  • 70-697, Configuring Windows Devices·
  • 70-698, Installing and Configuring Windows 10

Course Content

  • Module 1: Implementing a Troubleshooting Methodology
  • Module 2: Troubleshooting Startup Issues
  • Module 3: Troubleshooting Hardware and Device Drivers
  • Module 4: Troubleshooting Remote Computers
  • Module 5: Resolving Issues with Network Connectivity Issues
  • Module 6: Troubleshooting Group Policy
  • Module 7: Troubleshooting User Settings
  • Module 8: Troubleshooting Remote Connectivity
  • Module 9: Troubleshooting Resource Access Within a Domain
  • Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Module 11: Troubleshooting Applications
  • Module 12: Maintaining Windows 10
  • Module 13: Recovering Data and Operating System

Requirements

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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