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Office Skills Management

Advanced Diploma QLS Level 7 *Complete Course |*FREE PDF Certificate* | 160 CPD Points | *Free MS OFFICE Course*

CPD Courses


£12 inc VAT
Study method
Online, self-paced
620 hours
No formal qualification
160 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

157 students purchased this course

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Office Skills

Diploma of achievement in Office Skills QLS Level 7. Additional CPD Accredited Certificate with 160 CPD points available with no extra study. This Office Skills course comes with easy to understand e-learning study materials.

Study Office Skills Level 7 for the opportunity to earn an endorsed Certificate of achievement. Discover what makes expert Office Skills the backbone of every successful organisation, with this exclusive distance learning program! Study online for an advanced Level 7 Office Skills Diploma and put your leadership skills to the test!

Office Skills is a diverse and multifaceted field, which concerns the planning, organisation, communication and supervision of essential administrative activities. Office management therefore comprises various HR management, admin management, performance management and resource management duties into one dynamic role. On any given day, the office manager may be required to interview candidates for employment, delegate duties, liaise with internal and external stakeholders, order equipment and supplies, organise meetings, produce reports, deliver presentations, address workplace performance issues, handle employee grievances and so much more besides. The office manager is the all-seeing, all-knowing and all-doing head of administrative functions. For candidates with the skills and knowledge to succeed in Office Skills, career opportunities at home and abroad are limitless.

An endorsed Level 7 Office Skills Diploma could open the door to any number of rewarding career opportunities worldwide. Join our growing global student community and gain access to a variety of benefits including:

  • No additional costs incurred, as all course materials and study aids needed are included in the course fee as standard.
  • Every candidate is assigned a professional tutor upon enrolment, for the provision of helpful support and feedback throughout.
  • Flexible online studies to suit even the busiest lifestyles, with no time-restrictions or deadlines imposed.
  • The highest-quality course materials and learning resources, created by experienced office managers and respected academics.
  • An opportunity to take your career to the next level with an endorsed Level 7 Office Skills Diploma from a recognised awarding body!

Learning Objectives

Most organisations that employee more than a few members of staff trust office managers to oversee workforce performance and general output. Nevertheless, success in Office Skills is dependent on a dynamic range of skills and personal attributes. The objective of this course is to introduce candidates to the capabilities and characteristics of the elite office manager.

Our most advanced Office Skills Diploma to date is open to enthusiastic candidates from all backgrounds, with no relevant knowledge or experience required.

Upon completion, learners will have examined the most important concepts and teachings at the heart of expert office management, including:

  • All key office management and admin duties
  • The features and functions of administrative systems
  • How to create and present professional reports
  • Employee performance management
  • Dealing with employee grievances and conflict
  • The importance of effective resource management
  • Customer relations management
  • Advanced time management skills
  • The benefits of proactive change management
  • Leadership skills and acumen

This intensive Level 7 Office Skills Diploma has been designed for ambitious candidates looking to reach the very top of the career ladder. With no prior knowledge or experience required, course content gradually introduces the duties and responsibilities of the expert office manager. Study at a pace that suits your lifestyle from any location worldwide, with professional tutor support provided throughout. Enrolment is open throughout the year, so there’s no better time to get started than right now!

Sign up for this exclusive Level 7 Office Skills Diploma today and tomorrow could be yours for the taking!

Quality Licence Scheme

This Office Management course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.



160 CPD hours / points
Accredited by The CPD Standards Office

Course media


Office Skills

Course Outline

Candidates committed to their continuous professional development could benefit significantly from an endorsed Level 7 Office Skills Diploma. Each of the 16 course modules concludes with an online assessment, which your assigned tutor will mark and return with constructive feedback. Office management concepts and topics covered are as follows:

Unit 1- Basic Principles Of Administration

This Office Skills Unit covers the following topics:

  • Role and Responsibilities of a PA / Secretary
  • Daily Routine
  • Office Supplies
  • Plus More

Unit 2- Goals Setting

This Office Skills Unit covers the following topics:

  • Understanding the Importance of Goal Setting
  • Creating Your Personal Vision Statement
  • The Bucket Principle
  • Identifying Goals
  • Plus More

Unit 3- Effective Planning & Scheduling

This Office Skills Unit covers the following topics:

  • Introduction to Work Breakdown Structure
  • Estimation Process and Aligning Resources for a Project
  • Effective Project Planning
  • Project Risk Management and Communication Plans
  • Plus More

Unit 4- Organising Meetings

This Office Skills Unit covers the following topics:

  • Anatomy of a Meeting
  • Types of Corporate Meetings
  • Common Problems When Scheduling Meetings
  • Plus More

Unit 5- Keeping Accurate Records

This Office Skills Unit covers the following topics:

  • How to Alphabetize for Filing and Indexing
  • Individual or Personal Names
  • File Cabinets
  • Plus More

Unit 6 - Writing Business Letters

This Office Skills Unit covers the following topics:

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text
  • Plus More

Unit 7 - Other Written Communication

This Office Skills Unit covers the following topics:

  • Reports
  • Memorandum Report
  • Report Templates
  • Editing and Proofreading
  • Electronic Revisions
  • Plus More

Unit 8 - Minute Taking Only

This Office Skills Unit covers the following topics:

  • The Role Of A Minute Taker
  • Minutes Styles & Recording Information
  • Techniques For Preparing Minutes
  • Developing Active Listening Skills
  • Developing Organizational Skills
  • Plus More

Unit 9 - Time Management

This Office Skills Unit covers the following topics:

  • Prioritising Your Time
  • Setting Goals
  • Planning Wisely
  • Plus More

Unit 10 - Stress Management

This Office Skills Unit covers the following topics:

  • Understanding Stress
  • Strategies to Manage stress
  • Time Management
  • Plus More

Unit 11- Telephone Skills

This Office Skills Unit covers the following topics:

  • Telephone Usage
  • Telephone Manners
  • Telephone Etiquette Tips
  • Domestic Long-Distance Calls
  • Voice-Mail Etiquette
  • Plus More

Unit 12 - Communication Skills

This Office Skills Unit covers the following topics:

  • Asking Questions
  • Probing
  • Listening Skills
  • Scoring
  • Interpretation
  • Active Listening Skills
  • Responding to Feelings
  • Plus More

Unit 13- Presentation skills

This Office Skills Unit covers the following topics:

  • Good Preparation
  • Starting and Ending Your Presentation
  • Visual Aids
  • Group Presentations
  • Plus more

Unit 14 - Dealing With Difficult People Conflict Resolution

This Office Skills Unit covers the following topics:

  • Defining Conflict
  • Types of Conflict
  • Conflict Outcomes
  • Paraphrasing Skills
  • Probing Techniques
  • Visualizing Conflict
  • Conflict Resolution Proces
  • Plus More

Unit 15 - Creating A Positive Work Environment

This Office Skills Unit covers the following topics:

  • What Does a Positive Environment Look Like?
  • What Can I Do?
  • Team Player
  • Effective Workplace Relationships
  • Working Cooperatively
  • Managing Conflict
  • Plus More

Unit 16- MS office 2016

This Office Skills Unit covers the following topics:

  • MS Word
  • MS Excel
  • MS Powerpoint
  • Plus More

Who is this course for?

Office Skills

An endorsed Level 7 Office Skills Diploma could open the door to a wide variety career prospects at home and abroad. Examples of major employers for qualified office managers include financial organisations, universities, hospitals, central and local government offices, small and large businesses, charitable organisations, manufacturers and many more besides. For administrators and office workers in general, this course could accelerate your transition to a leadership position. For newcomers to office admin, a Level 7 Office Management Diploma could help you stand out in the eyes of employers.

Office Skills

Once again, we prioritise flexibility and impose no time-restrictions or deadlines whatsoever. Whatever your current lifestyle and schedule, you’re free to study at a time and pace that suit you, with full tutor support provided throughout.

Office Skills

Take your office admin career to the next level - get started on your Level 7 Office Skills Diploma today!


Office Skills

There is no particular entry requirement.

Option 1

Office Management Diploma QLS Level 7 endorsed by Quality Licence Scheme

Certificate Fee: £170 + postal charges

Option 2

Office Management Diploma issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£150 + postal charges

*Postage Charges: National £9, International £15

Career path

Office Skills

An advanced Level 7 Office Skills could pave the way for a successful career in almost any aspect of senior admin management or HR. Typical job titles within the field of office management include the following:

  • Assistant
  • Coordinator
  • Director
  • Manager
  • Services Manager
  • Services Officer

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.