Office Skills and Receptionist Course + Microsoft Office 2016 Excel for Beginners

The Office Skills, Receptionist and Microsoft Office 2016 course is the ultimate professonal development training bundle, designed to provide you with the practical knowledge to stand out in any administrative role.

What will you get from Office Skills and Receptionist Course + Microsoft Office 2016 Excel for Beginners:

• Earn a free e-certificate upon successful completion.
• 2 Office Skills relevant courses in 1 place.
• 90+ lessons across 67 hours of content, which can be completed at your own pace
• Video and text materials, practice exercises and test questions to aid your learning
• Go from basic understanding of Office Skills to the almost expert level
• Ideal for anyone who wants to learn about Office Skills and is interested to work in Receptionist or relevant industry.
• Support from our experienced instructor and customer support team.

Improve your skills in Office Skills and Microsoft Office 2016 Excel at the same time with two most popular courses for the price of one.

The award-winning Office Skills and Receptionist Course and Microsoft Office 2016 Excel for Beginners are our most popular online courses for anyone looking to start a career or gain skills in relevant industry. The Office Skills and Receptionist Course and Microsoft Office 2016 Excel for Beginners are taught entirely online by expert instructors. Modules are delivered through accessible, informative video lessons, online study materials, practical exercises, mock exams and multiple-choice assessments.

Course Curriculum

*Office Skills and Receptionist Course*

Providing Administrative Support

• Preparation
• Time management
• The Importance of keeping to schedules
• Imperative Tasks
• Skills: Communicating Verbally
• Skills: Communicating non-Verbally
• Sanctioning yourself
• The power of teamwork
• Ensuring you are ready

Managing Administration

• The Administrative Process and its importance
• Ensure you're prepared
• Important Processes
• Our list of 5 processes
• Binder Essentials
• Binder Organization
• Don't bother with these items in your process guide
• Distribute the Process guide
• Ensure high level of success when carrying out the process Guide

Skills: Organisational

• Get rid of Things you don't need
• Arranging your work
• Time Management
• Managing your list of things to do
• The differences between virtual storage and physical storage
• Standardize your work area
• How not to procrastinate
• Managing your inbox
• Avoid Not Organizing
• Stay Focussed to keep Organized

Role of Receptionist

• The role of a Receptionist
• How important is a receptionist?
• Various roles of a Receptionist
• Skills: Communication
• Skills: Telephone
• Skills: Listening
• Message noting
• Why Appearance matters
• Processes of Reserving
• Confidentiality
• Skills: Organisation
• Highly Effective Receptionist

Managing Customer Relations

• Positive attitude maintenance
• How to Manage your Stress (internal)
• How to Manage your Stress (external)
• Analytical skills
• Challenging Customers
• Phoning the customers
• Face to face customers
• Delicately handling customers
• Examples of Challenging customers
• Follow up!

Utilising Telephone Skills as a Receptionist

• First Things First
• What Skills do you need?
• Skills: Self-Management
• Skills: Time Management
• Skills: Organisation and Planning
• Skills: Communication
• Further Difficulties

What you will be able to do on completion of the course

• Provide excellent admin support
• Provide excellent administrative management
• Improve your organisational skills
• Work as an effective receptionist
• Provide better customer service
• Have a better telephone manner
• Feel more confident in your role
• Get an admin or reception job without trouble

*Microsoft Office 2016 Excel for Beginners*

Getting Started with Microsoft Office Excel 2016

• Navigate the Excel User Interface
• Use Excel Commands
• Create and Save a Basic Workbook
• Enter Cell Data
• Use Excel Help

Performing Calculations

• Create Worksheet Formulas
• Insert Functions
• Reuse Formulas and Functions

Modifying a Worksheet

• Insert, Delete, and Adjust Cells, Columns, and Rows
• Search for and Replace Data
• Use Proofing and Research Tools

Formatting a Worksheet

• Apply Text Formats
• Apply Number Formats
• Align Cell Contents
• Apply Styles and Themes
• Apply Basic Conditional Formatting
• Create and Use Templates

Printing Workbooks

• Preview and Print a Workbook
• Set Up the Page Layout
• Configure Headers and Footers

Managing Workbooks

• Manage Worksheets
• Manage Workbook and Worksheet Views
• Manage Workbook Properties

Certification

Upon successful completion of the course, you will be able to obtain your course completion PDF certificate free of cost. Print copy by post is also available at an additional cost of £9.99.

Certificate of completion

Digital certificate - Included