Office Admin, Secretarial and PA Diploma + 4 popular Courses

This 5 course bundle has been produced with you in mind. We are offering you the opportunity to gain highly valuable skills and knowledge at an affordable price! Increase your chances of gaining a job by adding this skills to your CV today.

Delivered completely via online means, it is highly accessible to you from anywhere, and on any device. You will only require an internet connection. Included in this amazing bundle are various exercises, end of module practice examinations and highly accessible course materials.

4 Popular courses include:

1. HR and Leadership Management Level 2
2. Diploma in Customer Service: Telephone Etiquette
3. Advanced Diploma in Customer Service
4. Microsoft Excel 2016 Intermediate Training

More key features of the courses:

• Earn free e-certificates upon successful completion of each course.
• Accessible, informative modules taught by expert instructors
• Study in your own time, at your own pace, through your computer tablet or mobile device
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Get 24/7 help or advice from our email and live chat teams

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

COURSE CURRICULUM

*Office Admin, Secretarial and PA Diploma*

• Preparation
• Time management
• The Importance of keeping to schedules
• Imperative Tasks
• Skills: Communicating Verbally
• Skills: Communicating non-Verbally
• Sanctioning yourself
• The power of teamwork
• Ensuring you are ready
• And much more....

*HR and Leadership Management Level 2*

• Human Resources Assistant
• Potential Careers
• HRM Overview
• Forecasting Demand
• Cultural Diversity
• Job Analysis
• Application
• Bad Resume
• Good Resume
• Cover Letter
• Selection
• And much more.....

*Diploma in Customer Service: Telephone Etiquette*

• Module One – Getting Started
• Module Two – Aspects of Phone Etiquette
• Module Three – Using Proper Phone Language
• Module Four – Eliminate Phone Distractions
• Module Five – Inbound Calls
• Module Six – Outbound Calls
• Module Seven – Handling Rude or Angry Callers
• Module Eight – Handling Interoffice Calls
• Module Nine – Handling Voicemail Messages
• Module Ten – Methods of Training Employees
• Module Eleven – Correcting Poor Telephone Etiquette
• Module Twelve – Wrapping Up

*Advanced Diploma in Customer Service*

• Module One – Getting Started
• Module Two – Who We Are and What We Do
• Module Three – Establishing Your Attitude
• Module Four – Identifying and Addressing Customer Needs
• Module Five – Generating Return Business
• Module Six – In-Person Customer Service
• And much more....

*Microsoft Excel 2016 Intermediate Training*

• Apply Range Names
• Use Specialized Functions
• Use Text Functions
• Use Logical Functions
• Use Lookup Functions
• Use Date Functions
• Use Financial Functions
• Create and Modify Tables
• Sort and Filter Data
• And much more....

Certification

Upon successful completion of the course, you will be able to obtain your course completion PDF certificate free of cost. Print copy by post is also available at an additional cost of £9.99

Certificate of completion

Digital certificate - Included