Office Admin Training Course
ACCREDITED BY CPD & IAP | Free Digital Certificate Included | Unlimited Access 365 Days | Quality e-Learning Materials
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Summary
- Exam(s) / assessment(s) not included in price, and must be purchased separately
- Tutor is available to students
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Overview
Office Admin
Would you like a well-paid job with room for progression?
Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.
This Course is based on Microsoft Word 2016, Microsoft Excel 2016, Microsoft PowerPoint 2016, Microsoft Outlook 2016, Microsoft Access 2016
What skills will I gain?
The course provides the the opportunity to gain recognised skills in:
- Microsoft Word, Excel, Powerpoint, Access, and Outlook
- Diary management, data management, record keeping and filing
- Time management
- Business, report and e-mail writing
- Handling confidential documents and delivering mail
- Taking notes, dictating, and proofreading
- Event planning, arranging interviews and meetings, bookings, and travel
- Motivating employees and management of office works
- Creating an effective CV and cover letter
- Customer service and telephone handling
- Bookkeeping, invoicing, petty cash and Quickbooks for payroll
CPD
Course media
Description
COURSE CURRICULUM
Module 01 : Business Reports and Letter Writing
- Business Writing Skills
- Introduction to Business Report Writing
- Exploring Reports
- How to Prepare for Writing
- Exercise Files: Business Report Writing
Module 02 : E-Mails Writing Tips
- Personalizing your message
- Take a Conversation Offline If:
- Email as a communication tool
- Email for business is not informal or unofficial
- Using email as a communication tool
Module 03 : Typing Speed Development
- How much time did you spend on the computer during the last month?
- What did you accomplish take regular breaks
- QWERTY keyboard
- Dvorak keyboard
- Typing measurements
Module 04 : Tips for Speed Reading
- The Multiple- Reading Process
- Preview
- Overview
- Read
Module 05 : Microsoft Word
- Introduction to Microsoft Word
- First Step to MS Word
- Text Editing & Formatting
- Formatting Paragraph and Pages
Module 06 : Microsoft Excel
- Getting Started with Microsoft Excel
- Data Entering
- Creating Formulas and Functions
- Formatting
Module 07 : Microsoft PowerPoint
- Getting Started with Microsoft PowerPoint
- Working with Presentations & Slides
- Adding Pictures & Contents to Slides
- Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Module 08 : Microsoft Outlook
- Getting Started with Outlook
- Adding and Connecting Accounts, Reading & Organizing Mails
- Creating and Sending Mail, Creating and Working with People
Module 09 : Microsoft Access
- Introduction to MS Access
- Creating Tables & Setting up Properties
- Queries
- Creating Forms & Reports
Module 10 : Diary Management
- Diary management
- Purpose of diary management
- The different types of diary management
- Manual system
- Electronic system
Module 11 : Handling Confidential Documents
- Handling Confidential Documents
- Confidential electronic documents
- Confidential paperwork
- What is confidentiality?
Module 12 : Successful Meeting Minutes
- Designate a note taker
- Arrive early
- Eliminate distractions
- Greet People
- Set the tone
Module 13 : Note Taking
- Active listening requires… Body language
- Active listening requires… Paraphrasing and questioning
- Listening is not a passive skill
- Focus on writing ideas, not sentences
- Stick to keywords and phrases
Module 14 : Document Proofreading
- Document Proofreading
- Importance of Proofreading
- Steps to proofread your document
- Proofreading Symbols
Module 15 : Appointment Booking & Arranging interviews
- Avoid Questions on:
- Cast a Wide Net
- Narrow Down Potential Hires
- Conduct A “Time- Saving” Interview
Module 16 : Delivering Postal Mail
- Why mail?
- Mail is Reliable
- Mail is Guaranteed
- Mail is Preferred
- Mail is Affordable
Module 17 : Dictating
- Dragon NaturallySpeaking essential training
- What you should know:
- What is Dragon NaturallySpeaking?
- User Profile
Module 18 : Customer service and Telephone handling skills
- What Is Customer Service? - Definition, Types & Role in Marketing
- Characteristics of Good Customer Service
- Types of Customer Service
- Customer Service’s Role in Marketing
- Lesson Summary
Module 19 : Organising a Meeting
- Checklist for technology meetings
- Phone conference
- Audio- visual in- person conference
- Web conference
Module 20 : Data Management record keeping and Filing
- What are data management and record- keeping?
- Why are Data management and record- keeping important?
- Record keeping in Detail
- Filing Documents in the Office
- The Importance of filing and shelving systems in an organization
Module 21 : Event planning
- Introduction
- What is an event?
- Determining your Budget
- Determining your Schedule
- Determining your Audience
Module 22 : Arrange Business Travel & Accommodation
- Learning Outcomes
- Business Travel
- Arranging Business Travel
- Travel & Accommodation Request Form
- Booking Travel & Accommodation
Module 23 : Bookkeeping
- Introduction to Accounting
- Financial & Managerial Accounting
- Taxes
Module 24 : QuickBooks for Payroll Management
- QuickBooks Payroll Essential Training
- Payroll Decisions
- Government- Related Items You Need
- For your company
- For each employee
Module 25 : Invoicing/Petty Cash
Module 26 : Supervising and monitoring the office works
- What is Supervision?
- Role of the Supervisor
- Role of Mediator or Linking Pin
- Role of a guide
- Function of Supervision
Module 27 : Time Management
- Schedule the time to complete
- Complete it in your workspace
- Take action immediately
- Focus on a lasting change
- Technology will not make you more productive
Module 28 : Motivating Employees
- Vision- Where will Your Company Be 5 Years From Now
- Values- Short Descriptive Statement Of Principles
- Vision- Where Do I Want My Life To Be 5 Years From Now?
- Values- Things I believe
Module 29 : Creating an Effective CV and Cover Letter
- Parts of Your Resume: Sections & Relevant Information
- What is a Resume?
- Professional Experience
- Education
Module 30 : Job Functions and Description of Office Administrator and Manager
- Common Office Administrator Job Duties
- Common Office Administrator Job Skills
- Common Office Administrator Job Requirements
- Office Admin- Company A (Example)
Method of Assessment
- At the end of the course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
- You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you will be received a free E-Certificate and only need to pay £19 for your printed certificate.
Certification
Upon the successful completion of the course, you will be awarded the “Diploma in Office Administration”.
KEY FEATURES
- Gain an accredited UK qualification
- Access to excellent quality study materials
- Learners will be eligible for TOTUM Discount Card
- Personalized learning experience
- One year’s access to the course
- Support by phone, live chat, and email
Who is this course for?
- Job hunters & School leavers
- College or University student & graduates
- Anyone hoping to begin working in an Administration, finance, receptionist or secretarial role
Requirements
- You must be 16 or over
- You should have a basic understanding of English, Maths and ICT
- You will need a computer or tablet with internet connection (or access to one)
Career path
- Personal Assistant
- Receptionist (Veterinary, Medical etc.)
- Office Administrator
- Office Managers
- Office Clerk
- Payroll Assistant
- Administrative Assistant
- Secretary (Legal, Medical etc.)
- Executive Assistant
- Technical Writer
- Report Writer
Questions and answers
Hello, Is it possible to have the certificate on a hard copy?
Answer:Dear Maria, Thank you for your query. Please note that after the successful completion of Office Admin Diploma course learners will receive both e-certificate and printed certificate (hard copy) for free. Regards, Student Support Team (1Training)
This was helpful.How long does the course take roughly?
Answer:Dear Alicja, Thank you for your query. Diploma in Office Admin provides 365 days of unlimited course access to complete the qualification. But Learners take 3-4 months as an average to complete the qualification. If you need to extend your course access duration, it can be done at any time by extending your subscription. Regards, Student Support Team.
This was helpful.I have MS Word,Excel & PowerPoint but not Access. Will I need to download the full version of Access also to complete this course?
Answer:Dear Lauren, Thank you very much for your query. Because this course work comprehensively provides both theoretical and practical knowledge about Microsoft office packages that would be better to have access installed in your computer to have a better understanding. Regards, Student Support Team.
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