Mystery Shopping Course
Pinlearning
Summary
Overview
Mystery shopping is a market research tool that can be used externally or internally by companies to evaluate and measure the quality of service or its compliance with regulations. This third party evaluation is a strategy proven to promote quality of products and services.
A mystery shopper’s main objective is to provide an unbiased opinion and professional comment on how a company can improve. By paying an unannounced visit to the company with the employees unaware and unprepared, the mystery shopper will be able to identify real and present issues which must be addressed to promote competency and efficiency.
Different industries have utilized mystery shopping, among common examples include retail stores, hotels, restaurants, convenience stores, department stores, fast food chains, banks, and even health care facilities.
CPD
Description
At the end of this course, students shall learn how to:
(1) observe the surroundings;
(2) understand the requirements and obligations;
(3) determine the importance of organization;
(4) get involved and create opportunities; and
(5) have your own company.
To achieve these goals, this course shall make use of interactive materials to present the concepts of the topics to be discussed. Assessments shall be done after the entire course to check for knowledge retention and understanding.
Course Overview
- Unit 1 – What is Mystery Shopping?
- Unit 2 – Observing Your Surroundings
- Unit 3 – Requirements and Obligations
- Unit 4 – The Importance of Organization
- Unit 5 – Getting Involved And Creating Opportunities
- Unit 6 – Having Your Own Company
Certificate
Upon successful completion of this course, students will be awarded an IOLEN Certificate of Achievement from IOLEN Accreditation. This should help validate their learning experience and skill, and can be used as a resume builder.
Course Format
This course is divided into several modules and is delivered online through our interactive learning management system. Students are given access to the learning portal where they can access the course 24/7. This gives them complete control over the pace of their learning while also enabling them to study from home, in their offices or from a laptop while travelling.
Course Duration:
Normative or minimum period of study to complete this is 50 hours. Take note that this is only an estimate. The duration of completing the course still depends on the learner’s pace and ability to absorb information. Additionally, as the course is delivered online, learners have the options to divide and study the course in multiple session or go through it one go.
Learners will be given full access to this course for 12 months from the date of enrolment. During this period, learners are given the flexibility to complete the course at any-time.
Career path
- Allow you to keep up to date on the aspects of your career
- Give you an insight into your chosen career path
- Fill in the gaps of any knowledge you may not have
- Enhance your resume
- Show you are a committed learner
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.