Microsoft Outlook - Beginner / Advanced

In this course, you will learn how to use the core features of Outlook 2019, such as how to send, receive, and manage email messages, use the calendar for scheduling appointments, and create tasks and notes, how to customise various elements in Outlook, the powerful business communication tool. And you’ll learn how to organise and manage your email and your Outlook calendar to be more productive.

ABOUT THE COURSE
The course consists of 13 modules and includes media demonstrations, hands-on activities, and knowledge check questions. At the end of the course, you will complete a series of consolidation exercises, which will help you review what you have learned and assess your understanding. The course also contains quizzes at the end of each module and a Validation Test at the end of the course. With successful completion of the course, you will receive a Pitman Training certificate to verify your achievement.

AIMS AND OBJECTIVES
The aim of the course is for you to learn the core features and functions of Microsoft’s Outlook 2019 software, so you will be able to present dynamic and engaging presentations.

This course is split into 2 parts;

PART 1 - COURSE CONTENT

Module 1: Introduction to Outlook 2019
An Overview of Outlook 2019; Exploring the Outlook Interface; Using Help in Outlook 2019

Module 2: Using Email
Sending and Receiving Mail; Focused Inbox; Forwarding and Replying to Messages; Specifying Default Fonts; Customizing Reply Messages

Module 3: Working with Emails
Creating a New Mail Message; Attaching Files, Photos, Graphics, and Other Items; Directing Mail with @ Mentions; Hyperlinks and Bookmarks

Module 4: Keyboard Shortcuts and Printing
Using Keyboard Shortcuts; Printing

Module 5: Using Contacts
Adding a New Contact; Utilizing the Contact Card; Creating a Contact Group; Managing Contacts Using Folders

Module 6: Using the Calendar
Creating an Appointment; Creating and Cancelling a Meeting; Responding to Invites; Configuring Reminders; Forwarding Calendar Items

Module 7: Tasks and Notes
Creating a New Task; Assigning and Completing Tasks; Creating Notes

PART 2 - COURSE CONTENT

Module 1: Customising Microsoft Outlook
Customising the Quick Access Toolbar, the Inbox, and Mailbox View; Adding an Email Account; Office Account and Outlook Options

Module 2: Personalising Email Messages
Email Signatures; Saving Email Attachments; Delivery Options; Recalling an Email

Module 3: Organising Emails
Email Searches; Creating Search Folders; Creating Folders and Subfolders; Conditional Formatting for Emails; Using Categories and Follow-Up Flags

Module 4: Deleting, Cleaning, and Exporting
Ignoring Conversations; Deleting, Archiving, and Restoring Emails; Cleaning Up Conversations; Opening and Exporting Data

Module 5: Rules and Automated Processes
Using Quick Steps; Using Rules; Managing Junk Mail; Sending Automatic Replies; Using Voting Buttons

Module 6: Additional Calendar Features
Customising Calendar Views; Customising the Look and Feel of Outlook; Delegate Access

IS THIS COURSE FOR YOU?
The course is designed for those who are proficient with the basic concepts and features of Outlook and wish to enhance their skills using the software’s intermediate and advanced-level features.

PRE-REQUISITES
Familiarity with the Windows environment and experience using a computer keyboard.

CAREER PATH
Microsoft Outlook is used across a wide range of job roles and responsibilities. Your new skills with the software will make your work more efficient and more valuable to employers.

Pitman Training Certificate

Digital certificate - Included