Medical Secretary & Receptionist - Course

Training Tale

Medical Secretary & Receptionist - Course

Included in course price

[Bundle Course 1]

Detailed course curriculum of the Medical Secretary & Receptionist

Module 1: The National Health Service

• History
• Structure of the NHS
• The NHS Plan
• Resource Allocation
• Delivering Care
• Mental Health Services
• Public Health
• The NHS, the Regions and Devolution

Module 2: Patient (Customer) Care

• The Medical Receptionist
• Putting Patient First
• Complaints Within the Health Service
• The Complaints Procedure
• Patient and Public Involvement
• Patient’s Rights
• Access to Health Care
• Total Quality in Medical Practice
• Customer Care: Involving Patients and the Public

Module 3: Communication

• Report Writing
• Electronic Mail & Mobile Phones: Text Messages
• Telephone Skills
• People Skills – Face to Face
• Meeting
• Performance Review & Counselling
• The Practice Leaflet & Hospital Information Leaflets
• Networking

Module 4: Law, Ethics and Medicine

• Medical Ethics and Etiquette
• Doctor’s Duties
• Patient’s Right
• The Regulatory Bodies and Their Role
• Legal Aspects
• Certification
• Health and Safety at Work

Module 5: Health & Safety in a Clinical Environment

• First Aid at Work
• Hazardous Substances
• The NHS National Patient Safety Agency (NPSA)
• Hepatitis & AIDS
• Fire Precautions
• Clinical Risk Management
• Coping With Aggression & Violence

Module 6: Practical Reception Skills in General Practice

• Record Keeping and General Administration
• Information Technology

Module 7: The Hospital Service

• The Patient’s Route Through the Hospital
• Outpatient Appointments
• Admissions from the Waiting List
• Accident and Emergency Admissions
• Home From Hospital Support
• Day Cases and Ward Attendees
• Hospital Team
• Clinical Audit
• Star Ratings
• What is a Medical Record?
• Cases Notes
• Master Index
• Filing Room or Records Library
• Medical Records Procedure for Departments
• Retention of Records
• Destruction of Medical Records
• The Role of the Secretary in the Hospital

Module 8: Private Medicine

• Private Clinic or Hospital
• The Secretary In Private Practice

Module 9: Forms, Fees and Finances in General Practises

• Contracting
• Finance
• Practice Income
• Scotland
• Wales
• Northern Ireland

Module 10: Using Information Technology

• Computers in General Practice
• Electronic Medicine
• Computers in Hospitals
• Maintaining Security

Module 11: Medical Terminology and Clinical Aspects

• Pathology and X-ray Examinations
• Prescribing and Drugs
• Nurse Prescribing
• New Developments in Pharmacy

Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary

• Audit
• Health Economics and Cost-effective Medicine
• Private Finance Initiative
• Clinical Governance
• National Institute for Clinical Excellence (NICE)
• National Clinical Assessment Service (NCAS)
• National Service Framework (NSF)
• Patient Surveys

Module 13: Complementary Medicine

• Acupuncture
• Alexander Technique
• Aromatherapy
• Chiropractic
• Homoeopathy
• Hydrotherapy
• Hypnotherapy
• Osteopathy
• Reflexology

[Bundle Course 2]

Dealing With Difficult People

• Module 01: Difficult People and Their Difficult Behaviour
• Module 02: Communicating With Difficult People
• Module 03: Standing Up to Difficult People
• Module 04: A Quick Guide to the Seven Classically Difficult Types
• Module 05: Dealing with Bosses Who Drive You Barmy
• Module 06: Colleagues to Throttle
• Module 07: Dealing With Impossible People
• Module 08: The Temper Tantrum Type

[Bundle Course 3]

Communication Skills Course

• Module 01: Introduction to Communication
• Module 02: The Communication Skills
• Module 03: Different Types of Communication
• Module 04: Different Methods of Communication
• Module 05: Styles of Communication
• Module 06: Barriers to Communication
• Module 07: Assessing Communication Competence: Relevant Criteria
• Module 08: Seven Actions for Effective Communication
• Module 09: Do’s and Don’ts of Effective Communication

[Bundle Course 4]

Level 4 Time Management Course

• Module 1: Basics of Time Management
• Module 2: Prioritise Your Time
• Module 3: Organise Your Time
• Module 4: Using Your Time Efficiently
• Module 5: Time Management in the Workplace
• Module 6: Time Management For Students
• Module 7: Time Management Software
• Module 8: Create a Value-Based Time Management Plan

[Bundle Course 5]

Level 5 Negotiation Skills Course

• Module 01: An Overview of Negotiation
• Module 02: How to Prepare For Negotiations
• Module 03: The Process of Negotiation
• Module 04: Ways of Developing Persuasion & Influencing Skills
• Module 05: Ways of Developing Communication Skills
• Module 06: How to Develop Active Listening Skills
• Module 07: Comprehending Body Language
• Module 08: Assertiveness and Self Confidence
• Module 09: Managing Anger
• Module 10: Managing Stress
• Module 11: Negotiation Tactics to Closing a Better Deal
• Module 12: Ways of Overcoming Sales Objections

[Bundle Course 6]

Level 5 Report Writing Course

• Module 01: Introduction to Report Writing
• Module 02: The Basics of Business Report Writing
• Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning
• Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information
• Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report
• Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing
• Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report
• Module 08: Developing Research Skills
• Module 09: Developing Creativity & Innovation
• Module 10: Develop Critical Thinking Skills
• Module 11: Interpersonal Skill Development

[Bundle Course 7]

Level 5 Proofreading & Copy Editing

• Module 01: An Overview of Proofreading
• Module 02: Use of the Style Guide
• Module 03: Spelling and Grammar
• Module 04: Paper-based Proofreading
• Module 05: On the Screen Proofreading
• Module 06: Basics of Copy Editing
• Module 07: Copy Editing – the Use of Language
• Module 08: Copy Editing – Checking Accuracy and Facts
• Module 09: Copy Editing – Legal Checks
• Module 10: Career Development

[Bundle Course 8]

Level 2 Customer Service

• Module 1: Introduction to Customer Service
• Module 2: Understanding the Organisation
• Module 3: Prepare to Deliver Excellent Customer Service
• Module 4: Communication in the Customer Service Role
• Module 5: Understand Customers

[Bundle Course 9]

Level 1 Certificate in Well-being

• Module 01: Introduction to Stress and Stress Management
• Module 02: Develop an Awareness of Mental Health
• Module 03: Develop an Awareness of Substance Misuse
• Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults
• Module 05: Dementia Awareness

[Bundle Course 10]

Level 3 Diploma in Healthcare Support

• Module 01: Promote Personal Development in Care Settings
• Module 02: Promote Safeguarding and Protection in Care Settings
• Module 03: Promote Health, Safety and Wellbeing in Care Settings
• Module 04: Understand Mental Well-Being and Mental Health Promotion
• Module 05: Causes and Spread of Infection
• Module 06: Promote Communication in Care Settings
• Module 07: Responsibilities of a Care Worker
• Module 08: Promote Effective Handling of Information in Care Settings
• Module 09: Understand Mental Health Problems
• Module 10: The Principles of Infection Prevention and Control
• And More...

[Bundle Course 11]

**Workplace Stress Management**

[Bundle Course 12]

**Anger Management**

This Medical Secretary & Receptionist course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.

Students who intend to enrol in this course must meet the following requirements:

• Good command of the English language
• Must be vivacious and self-driven
• Basic computer knowledge
• A minimum of 16 years of age is required

After completing Medical Secretary & Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities—

• Medical Receptionist & Secretary
• Healthcare Administrator
• GP Receptionist
• Patient Coordinator

In the United Kingdom, these job opportunities pay between £10,000 and £30,000 per year.

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