Medical Secretary Diploma - CPD Certified

Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included


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£39 inc VAT (was £299)
Offer ends 01 June 2020
Study method
Online, self-paced
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

876 students purchased this course

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Best Selling Medical Secretary Diploma

Our Medical Secretary Diploma has been given the CPD Certification and is the perfect course for anyone looking to work in this sector.

Our Medical Secretary Diploma follows on from our Reed courses best selling Admin/PA diploma and Legal Secretary course and like our best selling Admin course our Medical Secretary Diploma is packed in to 16 modules teaching you everything you need to succeed in this profession.

The course can be studied part time and you can become accredited in as little as 15 hours and you can study at your own pace.

The comprehensive syllabus is supported by experienced tutors who are there to help you through email.

Your qualification will be recognised and can be checked for validity on our dedicated website.

More Key features about our Medical Secretary Diploma

  • Lifetime Access to your course
  • The price you pay Reed is for the whole course including final exam – no hidden fees
  • CPD certificate upon successful completion
  • Tutor Support Monday – Friday

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**


10 CPD hours / points
Accredited by The CPD Certification Service

Course media


Module 1

Introduction, Job Role and Responsibilities


  • Who is a medical secretary?
  • Job role and duties
  • Overview of attributes and skills
  • Job profile
  • Plus much more...

Module 2

How to manage Appointment Scheduling


  • Why appointment scheduling is crucial to medical offices
  • Guidelines for successful appointment scheduling
  • Tips and strategies to make appointments for new patents and established patients
  • Types of appointment reminders
  • Plus much more...

Module 3

Filing Systems in Medical Offices


  • Importance of filing in medical offices
  • Effects of using an unreliable or inefficient filing system
  • Guidelines to set up a medical filing system
  • Alphabetic, numeric and geographical filing systems
  • Plus much more...

Module 4

Patient Confidentiality in the Healthcare Industry


  • Importance of patient confidentiality
  • The concept of patient confidentiality and what it entails
  • Difference between patient privacy and confidentiality
  • Factors that increase breach of confidentiality in a medical office
  • Plus much more...

Module 5

Definition, Purpose and Benefits of Medical Records


  • Importance of medical records
  • Form and content
  • Guidelines to create medical records
  • Difference between medical records and health records
  • Plus much more...

Module 6

Understanding Medical Terminology and Jargon


  • What is medical terminology?
  • Importance of medical terminology for non-clinical staff
  • Pathology and X-rays
  • Important medical terms that you should be familiar with
  • Plus much more...

Module 7

Information Technology and Computer Usage in Healthcare Administration


  • Understanding the basic operation of a computer
  • Electronic prescriptions
  • Patient Registration
  • Patient Administration system
  • Plus much more...

Module 8

Information Technology and Computers


  • Importance of information technology and software in the healthcare industry
  • Basic components of a computer workstation
  • Computer applications for non-clinical staff
  • Word processing, spreadsheets, internet and intranet
  • Plus much more...

Module 9

Medical Records Management


  • Medical records in clinics and hospitals
  • Types of physical filing systems for medical files
  • Guidelines for good record keeping
  • Tips to maintain paper medical records
  • Plus much more...

Module 10

Health and Safety in a Healthcare Setting


  • Importance of health and safety in the healthcare sector
  • Types of risks and hazards
  • Guidelines and tips to reduce hazards
  • Clinical waste disposal
  • Plus much more...

Module 11

Supplies and Inventory Management and Administration


  • Definition of inventory
  • Manual inventory systems for smaller medical offices
  • Tips for medical inventory management
  • Different types of medical inventory
  • Plus much more...

Module 12

Communication Skills in a Medical Office


  • Greeting new and established patients
  • Etiquette in the reception area; patient information booklets
  • Managing incoming and outgoing telephone calls
  • Managing incoming and outgoing correspondence
  • Plus much more...

Module 13

Communication Skills in a Medical Office Part II


  • Nonverbal communication and body language (kinesics)
  • Facial expressions, gestures, posture and eye contact
  • Professional dress code in medical offices
  • Cross-cultural capabilities and communication skills
  • Plus much more...

Module 14

Law, Medical Services and Ethics


  • History of medical ethics
  • Importance and relevance of medical ethics
  • Principles and aspects of medical ethics
  • Regulatory bodies that govern medical ethics
  • Plus much more...

Module 15

Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration


  • Medical coding and billing process
  • Patient check-in
  • Medical coding procedures
  • Patient checkout
  • Plus much more...

Module 16

Career Information and Prospects


  • Review of duties and skills required
  • Education, training and development
  • Job prospects and hours of work
  • Medical secretary interview questions
  • Plus much more...

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Sara Correia – Manchester

Simply one of the best investments I’ve made in my ongoing professional development

Amazing course, easy to understand and very straight forward. It gives you a chance to review previous modules, also you are able to take notes and save them in your course profile, where you can check them at any time.

Along with the course, you get rewards for completing your course modules. It opens the door to a chance of doing something you like or changing your career, also for people that just want to get new skills in different areas.

Do it at your own pace from your own home, I usually do it on my days off. Totally worth it, I recommend it.

Zsuzsanna Horak – Skelmersdale

Written in an easily understandable way, no hidden fees and mobile friendly

My dream has come true. Eventually I found this online course after searching for years in my area where none of the colleges provided it and it is necessary to get my dream job.

I got an incredible discount and what I like the best I got a lifetime access to the course, so there is no rush and I can revisit any time to revise as well.

Excellent support and immediate response to emails, I am very pleased. The course material is written in an easily understandable way, no hidden fees and mobile friendly so I can learn anywhere.


Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

Career path

With experience, you could manage a team of secretaries in a large organisation.

With further training, you could become an administration manager, office manager or GP practice manager.

Questions and answers

No questions or answers found containing ''.

Abiodun Oyelola asked:

Can I get a hard copy of the Certificate after completion of the course?


Hi Abiodun, Yes, that's correct. Once you complete the course, you can pay a small fee for a hard copy to be sent to you via post.

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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