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Managing difficult people Professional Training Course

Managing difficult people

Reed Learning

Summary

Price
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Study method
Classroom + online
Duration
2 days · Full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Location & dates

Location

Address
120
Coombe Lane
South West London
London
SW200BA
United Kingdom
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Overview

Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this you need a management strategy that helps you deal effectively with the problem behaviour, and helps individuals become cooperative and productive members of the team. This course utilises interactive learning methods to ensure a ‘real world’ understanding of the issues. Training tools include role plays, case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony. Professional actors bring this course content to life to develop your skills in a practical, hands-on way in a safe environment. As this course deals with sensitive issues, confidentiality and discretion will be at the forefront.

Resources

  • Brochure -

Description

Management strategy to get the best from those who:

  • say they will do things but don’t deliver
  • disrupt the team’s performance
  • are ambitious but easily frustrated
  • are often aggressive when dealing with you or others
  • are overly cynical and destroy team morale
  • desire promotion but aren’t ready
  • refuse to accept feedback and do not respond to standard performance management processes

Understand what can trigger difficult behaviour

  • Identify different types of personalities and plan strategies for dealing with individuals
  • Be aware of communication barriers and learn how to handle emotion
  • Achieve effective results through continual performance management
  • Understand the legal issues surrounding performance management for difficult people
  • Be aware of ulterior motives for conflict
  • Know when to involve Hr

Uncover inspirational approaches to managing difficult people and situations

Who is this course for?

This Managing Difficult People course offers the training required to get the best out of your staff in the workplace. Aimed at managers who consider one or more members of their team to be ‘difficult’, and HR professionals who are looking to learn best practice in this area, our Managing Difficult People course will give you the tools to deal regularly with difficult people.

Requirements

Please note our training courses are suitable for groups of 4 or larger only.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Management, Conflict management