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Managing Conflict

Conflict management course with attendance certificate: learn to manage conflict and resolve disputes among staff

Activia Training

Summary

Price
£358.80 inc VAT
Or £59.80/mo. for 6 months...
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification

Location & dates

Showing classrooms near 'Yorkshire and Humberside'
Location

Address
100-114 Wellington Street
Leeds
LS11BA
United Kingdom
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Address
111 Piccadilly
Manchester
M12HY
United Kingdom
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Address
The McLaren Building
46 The Priory, Queensway
Birmingham
B47LR
United Kingdom
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Address
9 Greyfriars Road
Reading
Berkshire
RG11NU
United Kingdom
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Overview

Our Managing Conflict course will push your Managing Conflict skills to a new level.


This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire openness, discipline, and creativity so that people work for mutual benefit. It also covers strategies for coping with conflict, and when and how to use them to enhance practical leadership skills.

Course media

Description

This course contains the following modules:

Introduction and Course Overview

Defining Conflict
- What is Conflict?

Types of Conflict
- Inner Conflict
- Group Conflict
- Intergroup (or Structural) Conflict

Open Conflict vs Hidden Conflict

Conflict Resolution Style Questionnaire
- The Questionnaire
- Interpretation
- Pros and Cons

Seven Steps to Ironing Things Out

Conflict and Its Resolution
- Visualising Conflict
- Conflict Resolution Process
- A Strategy for Conflict Resolution

Facilitating Conflict
- Facilitation Overview
- Managing Differences Collaboratively
- Resolving the Issue
- Practical Application

Making Interventions
- Defining Interventions
- Wording Interventions
- When one person dominates the discussion
- Telling Versus Asking
- Dealing with Resistance
- Resistance Scenarios
- Workshop Wrap-Up

Your Personal Action Plan

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Who is this course for?

Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Conflict management, Care, Health & care