Skip to content

Managing Conflict in the Workplace

Practical Training for Professionals

Summary

Price
£576 inc VAT
Study method
Classroom
Duration
Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students
13 students enquired about this course

Add to basket or enquire

Location & dates

Showing classrooms near 'East Midlands'
Location

Address
High Pavement
NOTTINGHAM
Nottinghamshire
NG11HW
United Kingdom
View on Map

Address
Somerset House
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
View on Map

Address
Village Hotels
Capitol Boulevard
LEEDS
West Yorkshire
LS270TS
United Kingdom
View on Map

Address
Cheadle House
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
View on Map

Overview

Managing Conflict - Overview

The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.

This management development training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Managing Conflict London
Managing Conflict Manchester
Managing Conflict Nottingham
Managing Conflict Birmingham
Managing Conflict Bristol
Managing Conflict Edinburgh
Managing Conflict Leeds

CPD

6 CPD hours / points
Accredited by Centre of CPD Excellence

Description

Managing Conflict - Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 An Introduction to Conflict

10:15 - 10:30 Sources of Conflict

10:30 - 11:00 Myths and Truths about Conflict

11:00 - 11:45 If Conflict is Inevitable What Are the Options?

11:45 - 11:50 Developing our Repertoire of Techniques

11:50 - 12:30 Assertiveness

12:30 - 13:00 Questioning and Listening skills

13.00 - 13:45 Lunch

13:45 - 14:15 Handling Difficult Situations

14:15 - 14:30 A Model for Resolving Conflict

14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays

16:30 Summary & Action Plans Agreed


Managing Conflict - Benefits

  • Understand why conflict is inevitable
  • Realise that not all conflict is negative
  • Learn their own preference for coping with conflict
  • Be able to distinguish between aggression, assertion and submission
  • Know how to manage conflict with both internal and external customers
  • Have developed the skill to handle a variety of everyday confrontational situations

Questions and answers

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Conflict management, Management