Supply Chain Management of Different Retail Formats
EduCBA
Summary
- Exam(s) / assessment(s) is included in price
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Overview
Customer Relationship Management is an important aspect from a retailer’s point of view. It helps a business retain customers.
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Description
The more a business invests time and resources in strengthening and improving relationships with the customer, the chances of getting repeat orders to become higher.
In this course, you will have an in-depth understanding of the importance of maintaining good relations with customers, the customer service pyramid, ways to improve customer service for a retailer, the order management process, the multi-channel process, the reverse logistics process, retail loyalty programs, etc.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.