ILM Leadership and Management in the Retail Sector - Level 3 Diploma

Do you wish to develop in your job role? This course is suitable for anyone in the retail sector looking to be promoted into a team leader or manager ect. It is also suited to those who are already in a supervisory position within the retail sector, but who have had little or no formal training and wish to develop their existing skill set.

This qualification aims to provide a range of key of management skills, with an understanding of how to put them into practice within a learner’s own role in the retail sector. The course also aims to build on leadership capabilities, looking at how to motivate and engage teams, and how to manage relationships confidently. Learner’s will also develop leadership and management skills using their own knowledge, values and motivations.

What will you learn?

• Understand who the employer is and various leadership roles within the retail organisation
• Recognise the most e ective way to plan, allocate and organise work
• Understand problem-solving and decision-making as a manager in a retail setting
• Gain knowledge around e ective communication and information systems in the retail sector
• Understand e ective motivation techniques and how to promote career development
• Gain knowledge around induction, training and coaching in the retail sector
• Understand how to deal with discipline, conflict and stress in a workplace
• Understand the role of a manager in relation to health and safety and customer service
• Achieve a good understanding of change management and quality in the retail sector

Benefits of this course:

• ILM membership
• Access to high-quality online content throughout the course
• Gain a range of key management skills to aid career progression and earning potential
• No need to attend a classroom as the course is delivered through a flexible learning model, meaning convenient learning to suit you
• Available fully funded through Advanced Learner Loans
• Receive support and guidance from a dedicated team of qualified assessors/tutors

Why choose LCG?

• In 2015 we gained an outstanding 95% success rate with our learners.
• In 2015 we delivered over 49,000 qualifications.
• In 2015 over 100,000 learners used our learning content.

This qualification is designed for those who have management responsibilities but no formal training, and are serious about developing their abilities within the retail sector. Practicing team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures within the retail sector.

This qualification is available in North East, North West, Yorkshire, East, Midlands, London, South East and South West.

You may be required to be working in a setting relevant to this qualification.

Retail supervisor

Retail management