Level 3 Certificate in Leadership and Management

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This qualification is ideal if you have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to practicing team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.

What will you learn?

ILM Level 3 Leadership and Management (Module 6)

Understanding leadership

Module 1 – Understanding leadership

• Understand leadership styles
• Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations
• Explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual and group behaviour
• Understand leadership qualities and review own leadership qualities and potential
• Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture, using feedback from others
• Describe appropriate actions to enhance own leadership behaviour in the context of the particular leadership model

Understanding quality management in the workplace

Module 2 – Understanding quality management in the workplace

• Understand the importance of quality management within the workplace
• Explain why quality is important to internal and external customers in the workplace
• Explain what is meant by Total Quality Management
• Explain the difference between design quality standards and process quality standards
• Explain the cost of quality in the workplace
• Understand how quality is delivered within the workplace
• Describe a quality system used in the workplace
• Identify quality standards set for the workplace
• Describe tools used to monitor quality in the workplace
• Describe records for maintaining quality in the workplace
• Identify practical and positive steps to improve quality in the workplace

Solving problems and making decisions

Module 3 – Solving problems and making decisions

• Know how to describe a problem, its nature, scope and impact
• Describe a problem, its nature scope and impact
• Know how to gather and interpret information to solve a problem
• Gather and interpret information to identify possible solutions to a problem
• Prepare a summary of the options providing facts and evidence
• Know how to evaluate options to make a decision
• Apply a simple decision making technique to evaluate options to arrive at the best solution
• Know how to plan, monitor and review the implementation and communication of decisions
• Plan the implementation and communication of the decision
• Describe which monitoring and review techniques could be used to evaluate outcomes

Understanding innovation and change in an organisation

Module 4 – Understanding innovation and change in an organisation

• Understand innovation and change in an organisation
• Explain the benefits of innovation and change for the organisation
• Identify the barriers to change and innovation in the organisation
• Explain practical ways of overcoming these barriers
• Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
• Describe which planning, monitoring and review techniques could be used to manage innovation and change
• Explain why communication is important in successful implementation of innovation and change
• Understand the effects of innovation and change on people and teams in an organisation
• Explain possible human effects of innovation and change upon people and teams in an organisation

Understand how to lead effective meetings

Module 5 – Understand how to lead effective meetings

• Understand how to prepare and plan a meeting
• Explain the purpose of a meeting
• Explain the purpose and structure of an agenda
• Explain how to select and invite the right people to attend the meeting
• Understand how to manage a meeting
• Explain the roles and responsibilities of the chairperson, the secretary and individuals at a meeting
• Explain basic meeting protocol and procedures
• Explain positive and negative actions that can affect meetings
• Explain the purposes of minutes and action plans

Understanding good practice in workplace coaching

Module 6 – Understanding good practice in workplace coaching

• Understand the context for effective workplace coaching
• Describe and define the purpose of workplace coaching
• Explain the role and responsibilities of an effective workplace coach
• Describe the behaviours and characteristics of an effective workplace coach
• Explain how coaches should contract and manage confidentiality to coach ethically
• Understand the process and content of effective workplace coaching
• Explain how to manage a coaching process agreeing goals and following a simple coaching model
• Explain the range of tools and techniques (including diagnostic tools and those exploring learning preferences) that can be used to support effective coaching
• Explain why it is important to maintain basic records of coaching activity and what these should contain
• Recognise any potential barriers to coaching in the workplace and explain suitable strategies to overcome these barriers

Qualification: ILM Level 3 Certificate in Leadership and Management

Who are these qualifications for?

This qualification is ideal if you have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.

Results for you

• Gain a range of key management skills
• Put new skills into practice in your own role
• Build your leadership capabilities
• Motivate and engage teams, manage relationships confidently
• Develop your leadership skills using your own knowledge, values and motivations.

Impact for your employer

• Effective and confident first-line managers
• Better relationships and communication in teams
• Measurable results: workplace-based assessment ensures new skills are effectively transferred to your business
• A broad range of optional units – qualification can be tailored to your organisation’s learning and development needs.

Focus on the skills you need

You can take this qualification as a concise Award, a broader Certificate or a comprehensive Diploma. The units in this qualification fall into seven broad areas. These are:

• core management skills – such as understanding how to organise and delegate
• ability to perform management tasks –manage projects, lead meetings
• team leadership – for example, how to motivate people to improve performance
• change and innovation – plan and manage change, create a culture of innovation
• a full range of communications skills
• managing people and relationships – negotiation, networking, building relationships
• Leadership – understand leadership, use action learning to develop your leadership capabilities.

Work with your employer or training provider to map units to your needs and skills gaps.

English GCSE or equivalent

Demonstrate Leadership and Management Skills