Level 2 Diploma in Travel and Tourism

This OFQUAL regulated qualification provides an in-depth insight into travel and tourism with an understanding of the principles of the travel and tourism industry and allow them to explore the various avenues of work within this industry.

Learners will develop knowledge and understanding of key concepts such as customer service, hospitality in travel and tourism, organising an event, impact of travel and tourism provision on a host community, knowledge about airport and airlines, career planning, heritage tourism etc. It is designed for those who would like to progress onto further study within the travel and tourism sector. The qualification focuses on the development of skills and knowledge to support working in the travel and tourism industry.

Link to National Occupation Standards

This qualification is mapped against National Occupational Standards (NOS) in Travel and Tourism.

Aims of the course

These are to:

• provide learners with an understanding of the principles of the travel and tourism industry and allow them to explore the various avenues of work within this industry
• allow learners to gain transferable skills that can be applied to the workplace or further study.
• understanding different types and roles of Travel agency operations
• customer service within the travel and tourism industry
• Explore different types of events and the importance of events and conferences to the UK economy.
• understanding specialist tourism
• organising and event
• UK Travel and tourism industry
• Produce different types of promotional materials for a travel and tourism product or service
• understand what attracts tourists to destinations including factors that attract tourists to destinations
• understand factors influencing promotional activity in travel and tourism

Essential skills

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky-to-measure skills such as:

• an appreciation for appropriate behaviour and dress
• appropriate interpersonal skills
• communicating with professional colleagues/peers and/or hierarchical seniors
• supporting other aspiring employees
• personal manners and deportment
• understanding work practices and how different roles and departments function within an organisation

Structure

To be awarded the Level 2 Diploma in Travel and Tourism, learners are required to successfully complete 2 graded mandatory units and 6 graded optional units.

Mandatory units:

• Unit 01 Customer service in travel and tourism
• Unit 02 The UK travel and tourism industry

Optional Units could include:

• Unit 03 Travel and tourism destinations
• Unit 04 Promotion in travel and tourism
• Unit 05 UK purpose-built visitor attractions
• Unit 06 Understanding package holidays
• Unit 07 Travel agency operations
• Unit 08 Hospitality in travel and tourism
• Unit 09 Organising an event
• Unit 10 Introduction to guided tours
• Unit 11 Impact of travel and tourism provision on a host community
• Unit 12 Tourism in a popular UK region
• Unit 13 Know about airports and airlines
• Unit 14 Career planning for travel and tourism
• Unit 15 Work experience in travel and tourism
• Unit 16 UK coastal tourism
• Unit 17 Heritage and cultural tourism
• Unit 18 UK rural tourism
• Unit 19 Understanding specialist

How the course is delivered

This Level 2 Diploma in Travel and Tourism is delivered via blended learning. Learners also get full access to online Learning Environment (VLE) which provides access to case studies, learning materials and activities, presentations, and web links. Online tutor support and guidance is provided throughout the course, where learners can interact with the tutors, get feedback on their progress and submit their work electronically. Face to face interactions will be conducted through video sessions or within the classroom environment.

These qualifications are designed for learners who want to go on to further learning at Level 3 or into a relevant travel and tourism role.

They’re particularly relevant for those aged 16-18 undertaking a large programme of full-time study but are also relevant to adult learners who may be changing career or entering a new industry, and need a solid background in this area.

Learners who achieve this qualification could progress to:

• Various job roles in Travel and Tourism industry
• Level 3 Certificate, Diploma or Extended Diploma in Travel and Tourism
• Level 3 Certificate in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism
• Level 2 Award for Resort Representatives
• Level 2 Certificate in Travel Services

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