Level 2 Diploma in Public Services and Operational Delivery
London School of Planning and Management
Summary
6 months @ GBP £1299
- Payment option (a): GBP £433 x 3 monthly instalments
- Payment option ...
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Overview
Level 2 Diploma in Public Services and Operational Delivery is 37 credits qualification, mandatory units worth 20 credits and choose any units from optional to make minimum 17 credits. It is designed to provide public sector experience to learners to develop professions to deal with public services and to enhance knowledge and skills.
Description
This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.
Course details
Mandatory units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service
Optional units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self?service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
Requirements
- Secondary education equivalent to three GCSEs and two A-Levels
Career path
Students will gain skills to assist them in the workplace. Possible career paths: Army officer, RAF officer, Civil Service, Dealing with public carriage office.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
