LEADER DIPLOMACY™ | Conflict Management Skills for Managers | ILM Certified

Your trainer, Nicholas Hill, is the renowned thought leader and leadership columnist alongside Bear Grylls for Sorted magazine. Our conflict management course helps you to negotiate amicable solutions, to eradicate conflict. Learn to manage difficult behaviour, read people better, and win team compliance.

CONFLICT MANAGEMENT SKILLS TRAINING COURSE FOR MANAGERS

ILM Certified In-House Leadership and Management Development

TITLE:
Leader Diplomacy™

TOPIC:
Conflict Management Skills

PURPOSE:
Negotiate Amicable Solutions, to Eradicate Conflict™

MATERIAL:
Researched, Authored, Designed, Commercially Tested, and Delivered by Nicholas Hill

OBJECTIVES:
Earn Team Compliance
Foster Loyal Relationships
Manage Difficult Behaviour
Read People Better
Overcome Strong Objections
Align Your Outcomes
Customise Proposed Solutions
Weed Out Lies

PACKAGE:
Two-Day Course
ILM Certificates
Comprehensive Training Manual
Diagnostic Assessment
Skills Assessment
Post-Course E-Learning
Post-Course LIVE Mentoring

METHODOLOGY:
Leadership and Management Specialists
Thought Leader Author Trainer
Copyrighted Exclusive Material
Commercially Verified Tools
NO PowerPoint Slides
NO Written Exams
Challenging Group Dialogue
Skills Development Promise

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"You helped us improve how we handle our internal and external customers."
K. Chapman, Family Games Manager
HASBRO PLC
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Enquire now to request a FREE consultation with your trainer.
Enquire now to discuss your queries about this course.
Enquire now to request an email with full course details.
Enquire now to see hundreds of our excellent client reviews.

CONFLICT MANAGEMENT SKILLS TRAINING COURSE FOR MANAGERS

ILM Certified In-House Leadership and Management Development

EIGHT MODULES OVER TWO-DAYS

DIRECTIVE VOCABULARY

• Coordinate your directives, to prevent insubordination and achieve agreement
• Contest other people’s thinking, without attracting offensive or defensive responses
• Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord

ACCELERATED RAPPORT

• Meet your objectives for the negotiation, without forfeiting your relationships
• Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
• Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict

EMPATHETIC DIPLOMACY

• Counter the accusations, condemnations, and criticism, before your self-esteem erodes
• Take charge of your negotiation, by nurturing an appropriate belief system
• Hone your empathy skills, to understand and relate to unreasonable personality types

BODY LANGUAGE PSYCHOLOGY

• Diffuse conflicts more rapidly, by revealing and responding to concealed messages
• Acknowledge various body language patterns and address the probable causes
• Integrate non-verbal negotiation strategy, to communicate to subconscious minds

STRATEGIC NEGOTIATION

• Employ suitable counter-statements, when other people reject your ideas or proposals
• Adopt flexible and customised negotiation strategies, to resolve conflicts amicably
• Free your negotiation from debilitating deadlocks, to prevent permanent disagreement

NEGOTIATION PSYCHOLOGY

• Circumnavigate precursors to conflict, by exercising the psychology of negotiation
• Identify the cognitive styles of your colleagues, to lead their cognition and actions
• Resist pointless digression, prevent misinterpretation, and reduce perplexity

TAILORED DIPLOMACY

• Respond to various learning styles, to increase understanding of your viewpoint
• Tailor your negotiation, to the different communication styles of other people
• Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably

LIE DETECTION

• Cultivate sensory acuity, to grasp relevant signals that you delete involuntarily
• Achieve your outcome faster, by enhancing your ability to listen, observe, and feel
• Use proven methods for lie detection, which are utilised by the police and military

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"You enabled me to close the gaps in my team and squash disagreement."
G. Sidoo, Delivery Manager
NEAL & MASSY WOOD GROUP LTD
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Enquire now to request a FREE consultation with your trainer.
Enquire now to discuss your queries about this course.
Enquire now to request an email with full course details.
Enquire now to see hundreds of our excellent client reviews.

CONFLICT MANAGEMENT SKILLS TRAINING COURSE FOR MANAGERS

ILM Certified In-House Leadership and Management Development

We can customise our conflict management skills course to suit the needs of your team. Therefore, we can deliver to: first line managers, middle managers, and senior managers.

Enquire now to receive full course details:
modules, objectives, feedback, pricing, venues, dates, trainer CV, company profile.

CONFLICT MANAGEMENT SKILLS TRAINING COURSE FOR MANAGERS

Having solved your problems on our leadership coaching skills course, you can now take on new challenges in your senior management role, or step up to a senior position, if you are currently a middle manager.

Enquire now to receive full course details:
modules, objectives, feedback, pricing, venues, dates, trainer CV, company profile.