ITIL® Managing Across the Lifecycle - Video Training Course

The ITIL® Managing Across the Lifecycle – Video Training Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organisations service by bridging the service lifecycle stages. You will know the process of stakeholder management, the communication system in business, process integration and managing services across the lifecycle. In the ITIL® Managing Across the Lifecycle – Video Training Course course, you will also learn the ways of governance, measurement, implement and improving in ITIL lifecycle.

The series course deals with several sub-divided issues. For example, the Communication and Stakeholder management provide you with the knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The part Process Integration describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.

In short, after completing the course, you will be able to implement, assess and improve service management in your business organisation.

COURSE CURRICULUM

Course Introduction

• Course Organization
• Course Conventions & Agenda

Introduction to Managing Across the Lifecycle

• The Practice of Service Management
• Service Value Across the Lifecycle
• Other Key Concepts
• Introduction to MaLC Summary

Stakeholder Management & Communication

• Stakeholder Management
• Stakeholder Communication
• Stakeholder Management & Communication Summary

Process Integration

• Process Integration Across the Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Process Integration Summary

Managing Services Across the Lifecycle

• Stakeholder Needs
• Managing Cross-Lifecycle Processes
• Implementing & Improving Services
• Managing Services Across

Governance

• Governance
• Organizational Structure
• Service Provider Types
• Governance Summary

Measurement

• Measuring
• Measurement Frameworks
• Measurement Summary

Implement & Improving

• Implementing Service Management
• Assessing Service Management
• Improving Service Management
• Key Considerations
• Implementing & Improving Summary

John Academy: A Great Place to Learn for Everyone, Forever

Expert Authors: We select authors with expertise and experience of training professionals. Our authors are industry experts, academics, authors, face-to-face trainers or online trainers; most often they have a combination of these backgrounds

Engaging Content: Our succinct, bite-sized and business-focussed course materials are designed to deliver the most effective training for you. Each course is made up of modules, manageable learning chunks of text, images, videos and tasks.

Why choose us?

• Study in a user-friendly, advanced online learning platform;
• All the study materials are available in your student portal including videos tutorials.
• One of the most successful online education platforms in the UK.
• Affordable, engaging & high-quality e-learning study materials;
• You will have unlimited access to online learning platform in 24 hours a day, 7 days a week in 12 Months.
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited qualification;
• Access to course content on mobile, tablet or desktop from anywhere anytime;
• The benefit of applying for NUS Extra Discount Card;
• 24/7 student support.
• Technical supports and live chat service for your inquiries. This is very helpful for international learners.
• Excellent and flexible mentor supports by our team of experienced tutors/trainers via email.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

• Hardcopy Certificate by post - £19
• Soft copy PDF via email - £10

Our ITIL® Managing Across the Lifecycle – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

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