ITIL® Managing Across the Lifecycle Certification Training Course
Unichrone
Summary
Overview
As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification.
Description
LEARNING OUTCOMES
- Key concepts of the ITIL service lifecycle
- Aspects of communication and stakeholder management relevant to IT service management
- Integrate various IT service management processes across the lifecycle
- Establish and manage governance in a service management organization
- Measure IT services and associated process and activities
- Service management implementation relevant to organization decision makers
PREREQUISITES
- At least 17 ITIL v3 or newer credits (required)
- Two to four years of relevant work experience
- To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the following ITIL publications and complete at least 28 hours of personal study:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
WHO SHOULD ATTEND
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.