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ITIL Intermediate SO

Ed-Next (Consult +)

Summary

Price
£18 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Overview

Through this course you will learn about service operation objectives, service operation processes, service management process and application managementThis course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.

Through this course you will learn about introduction to advanced ITIL course, service operation objectives, service operation processes, introduction to service operation, activities of event management, process in service operation, service desk responsibility, request fulfillment process, access management process, problem management process, activities of problem management, know error and its importance and service desk function.

Next we shall understand about application management introduction, application management function, critical success factors, technology considerations and common service operations activities.

Description

Through this course you will learn about service operation objectives, service operation processes, service management process and application managementThis course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.

Through this course you will learn about introduction to advanced ITIL course, service operation objectives, service operation processes, introduction to service operation, activities of event management, process in service operation, service desk responsibility, request fulfillment process, access management process, problem management process, activities of problem management, know error and its importance and service desk function.

Next we shall understand about application management introduction, application management function, critical success factors, technology considerations and common service operations activities.

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Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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