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ITIL® Intermediate Level - Release, Control & Validation (RCV) Training & Exam Package

College of North West London

Summary

Price
£450 inc VAT
Finance options

Flexible, interest-free, part payment option
Study method
Online
Duration
12 months · Self-paced
Qualification
ITIL® Intermediate Release, Control & Validation
Awarded by PEOPLECERT
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Develop your understanding of the ITIL® Service Transition processes and ensure transitional changes are effectively managed, services are validated and release and deployment fulfil organisational requirement with this ITIL® Release, Control and Validation Training & Exam Package.

Description

The course will take students through the principles involved in controlling systems and software release, protect IT service offerings as a whole more effectively and validate the outcomes of these types of projects.

• Using transition planning and support to develop simplify the process of moving to new processes and systems.
• Using change management techniques and technology to record system/service changes to gauge effectiveness and provide a rollback reference if required.
• Release and deployment management techniques to assist with incremental system updates.
• Change evaluation guidelines to help assess the impact (positive or negative) of new system changes.
• Service Asset and Configuration Management (SACM), providing a centralised repository for capture of system changes.
• Request fulfilment – delivery the changes demanded by service users and other factors.
• Service validation and testing routines to verify that frameworks and policies are working as expected.
• Knowledge management techniques and technology to ensure that valuable lessons are captured and shared with other key stakeholders.

Who is this course for?

The course is for people who are looking to take the next step in their ITIL® Service Capability route having already passed their ITIL® Foundation Exam. The course is designed for IT managers in the release, operations or security fields but can also be utilised by security and database administrators.

Requirements

In order to take the Release, Control and Validation exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

Career path

Once the Release, Control and Validation exam has been passed you will be able to function in roles such as security manager, security administrator and release manager. The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Project management, IT
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