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ITIL® Intermediate: Continual Service Improvement (CSI) with Official Exam


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Summary

Price
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£249 inc VAT (was £499)
Offer ends 23 August 2019
Study method
Online, self-paced
Duration
3 Hours
Qualification
ITIL V3 Intermediate: Continual Service Improvement
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

ITIL® Intermediate: Continual Service Improvement (CSI)

The ITIL® Intermediate: Continual Service Improvement course is designed to focus on how individuals and organisations can review products and services strategically and follow the stages of the IT Service Lifecycle. The course offers guidance on how to organise and execute stages of strategy, design, transition and operation. It is one of the certification levels within the ITIL Service Lifecycle. Learners will be given access to tools and technology that supports CSI and related activities. Individuals will also learn to evaluate critical success factors risks. The key features of the course will enable learners to effectively maintain and sustain their products and services and ensure that users are provided efficient resources.

The ITIL® Intermediate: Continual Service Improvement course covers management and control of techniques and activities within the CSI phase. The course uses a scenario-based approach and teaches learners the core discipline of ITIL best practices.

The ITIL® Intermediate: Continual Service Improvement course will offer learners the guidance on tools and techniques that can be applied within an IT enterprise and will cover management and control of activities. The Continual Service Improvement level is worth 4 credits and will help learners to progress to the next level of the ITIL scheme which requires a total of 17 credits. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL® Intermediate: Continual Service Improvement course.

Qualification

ITIL V3 Intermediate: Continual Service Improvement
Awarded by ITIL®

Course media

Description

What Will I Learn?

  • Gain an understanding of continual service improvement.
  • Gain an understanding of continual service improvement.
  • Learn continual service improvement processes.
  • Understand how to organise for CSI.
  • Learn how to implement CSI.
  • Gain an understanding of the principles of continual service improvement.
  • Learn the CSI techniques and methods.

Course Curriculum : ITIL® Intermediate: Continual Service Improvement (CSI)

Module 01: Course Introduction – Vo

  1. Lesson: Course Organization
  2. Lesson: Course Conventions & Agenda

Module 02: Continual Service Improvement

  1. Lesson: Introduction To Csi
  2. Lesson: Principles Of Csi
  3. Lesson: Csi Summary

Module 03: 7-Step Improvement Process

  1. Lesson: 7-Step Improvement Introduction
  2. Lesson: 7-Step Improvement Activities
  3. Lesson: Lifecycle Integration
  4. Lesson: 7-Step Improvement Context
  5. 5.0 Lesson: 7-Step Improvement Process Summary

Module 04: Reporting, Methods, And Technology

  1. Lesson: Reporting & Measurement
  2. Lesson: Csi Methods & Techniques
  3. Lesson: Technology For Csi
  4. Lesson: Reporting, Methods & Technology Summary

Module 05: Csi Organization And Implementation – Vo

  1. Lesson: Organizing For Csi
  2. Lesson: Implementing Csi
  3. Lesson: Csi Technology & Implementation Summary

Method of Assessment

At the end of the ITIL® Intermediate: Continual Service Improvement course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL® Intermediate: Continual Service Improvement.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at IT Manager, IT Audit Manager, IT Security Architect
  • IT Finance Manager
  • Service Portfolio Manager
  • Availability Manager
  • Individuals seeking to complete the ITIL Expert certificate in IT Service Management

Requirements

  • The course requires that learners have an understanding of the ITIL® Foundation course and want to progress further in the ITIL scheme.

Career path

  • IT Operations Manager – (£46,171 – per annum)
  • IT Security Manager – (£46,171 – per annum)
  • Business Continuity Manager – (£44,563 per annum)
  • Release Manager – (£39,983) per annum
  • Service Portfolio Manager – (£54,527 per annum)
  • IT Security Architect – (£57,863 per annum)

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