ITIL® Intermediate: Continual Service Improvement (CSI) with Official Exam

Course with Exam Included| Recognised Accredited Qualification | 0% interest free payment plan| Free COVID 19 Course

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£269 inc VAT (was £499)
Offer ends 07 July 2020
Study method
Online, self-paced
3 Hours
Access to content
365 Days
ITIL V3 Intermediate: Continual Service Improvement
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

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With the current outbreak of Coronavirus hitting countless countries and economies around the world, we stand together with all those who have been impacted by COVID-19. We also want to remember and appreciate the healthcare professionals and other individuals in essential services who are braving this pandemic from the forefront with their selfless acts of service.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course


ITIL® Intermediate: Continual Service Improvement (CSI)

The ITIL® Intermediate: Continual Service Improvement course is designed to focus on how individuals and organisations can review products and services strategically and follow the stages of the IT Service Lifecycle. The course offers guidance on how to organise and execute stages of strategy, design, transition and operation. It is one of the certification levels within the ITIL Service Lifecycle. Learners will be given access to tools and technology that supports CSI and related activities. Individuals will also learn to evaluate critical success factors risks. The key features of the course will enable learners to effectively maintain and sustain their products and services and ensure that users are provided efficient resources.

The ITIL® Intermediate: Continual Service Improvement course covers management and control of techniques and activities within the CSI phase. The course uses a scenario-based approach and teaches learners the core discipline of ITIL best practices.

The ITIL® Intermediate: Continual Service Improvement course will offer learners the guidance on tools and techniques that can be applied within an IT enterprise and will cover management and control of activities. The Continual Service Improvement level is worth 4 credits and will help learners to progress to the next level of the ITIL scheme which requires a total of 17 credits. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL® Intermediate: Continual Service Improvement course.

"ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved."


ITIL V3 Intermediate: Continual Service Improvement

Course media


What Will I Learn?

  • Gain an understanding of continual service improvement.
  • Gain an understanding of continual service improvement.
  • Learn continual service improvement processes.
  • Understand how to organise for CSI.
  • Learn how to implement CSI.
  • Gain an understanding of the principles of continual service improvement.
  • Learn the CSI techniques and methods.

Course Curriculum : ITIL® Intermediate: Continual Service Improvement (CSI)

Module 01: Course Introduction – Vo

  1. Lesson: Course Organization
  2. Lesson: Course Conventions & Agenda

Module 02: Continual Service Improvement

  1. Lesson: Introduction To Csi
  2. Lesson: Principles Of Csi
  3. Lesson: Csi Summary

Module 03: 7-Step Improvement Process

  1. Lesson: 7-Step Improvement Introduction
  2. Lesson: 7-Step Improvement Activities
  3. Lesson: Lifecycle Integration
  4. Lesson: 7-Step Improvement Context
  5. 5.0 Lesson: 7-Step Improvement Process Summary

Module 04: Reporting, Methods, And Technology

  1. Lesson: Reporting & Measurement
  2. Lesson: Csi Methods & Techniques
  3. Lesson: Technology For Csi
  4. Lesson: Reporting, Methods & Technology Summary

Module 05: Csi Organization And Implementation – Vo

  1. Lesson: Organizing For Csi
  2. Lesson: Implementing Csi
  3. Lesson: Csi Technology & Implementation Summary

Method of Assessment

At the end of the ITIL® Intermediate: Continual Service Improvement course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL® Intermediate: Continual Service Improvement.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Benefits you will gain:

  • 0% interest free payment plan
  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.
  • Learners will be Eligible for TOTUM Discount Card

Who is this course for?

  • The course is aimed at IT Manager, IT Audit Manager, IT Security Architect
  • IT Finance Manager
  • Service Portfolio Manager
  • Availability Manager
  • Individuals seeking to complete the ITIL Expert certificate in IT Service Management


  • The course requires that learners have an understanding of the ITIL® Foundation course and want to progress further in the ITIL scheme.

Career path

  • IT Operations Manager – (£46,171 – per annum)
  • IT Security Manager – (£46,171 – per annum)
  • Business Continuity Manager – (£44,563 per annum)
  • Release Manager – (£39,983) per annum
  • Service Portfolio Manager – (£54,527 per annum)
  • IT Security Architect – (£57,863 per annum)

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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