ITIL Foundation V3 - PEOPLECERT Accredited

ITIL is globally accepted as the most widely used best practices for IT service management and this ITIL Foundation training course covers these IT Infrastructure Library best practices.

This ITIL Foundation training course provides the required knowledge to begin, or enhance, a career in Project Management or IT Service Management. Gain an in-depth understanding of the vital elements, concepts and common language of the ITIL framework.

ITIL is internationally recognised and is used by leading organisations around the world.

What you will learn:

Service strategy
Design
Transition
Operation
Continual services improvement

Why study online?

Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.

Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.

Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.

Curriculum

Module 1: The ITIL Qualification Scheme

• Intro
• About Scheme
• Levels Of Qualifications
• Qualification Bodies
• The ITIL Foundation Certification Stubble

Module 2: Introduction to Service Management

• Service And Service Management – Part 1
• Service And Service Management – Part 2
• Service Management Processes – Part 1
• Service Management Processes – Part 2
• Service Management Best Practices And Summary

Module 3: ITIL and the Service Lifecycle

• Service Management Practices
• Why ITIL
• The Service Lifecycle

Module 4: Service Strategy

• Service Strategy Purpose And Objectives
• Service Strategy Scope
• Business Value Stubble
• Key Principles – Part 1
• Key Principles – Part 2
• Service Strategy Processes

Module 5: Service Design

• Service Design Purpose And Objectives
• Scope Of Service Design
• Business Value Service Design
• Service Design Key Principles
• Service Design Processes – Part 1
• Service Design Processes – Part 2
• Service Design Processes – Part 3
• Service Design Processes – Part 4

Module 6: Service Transition

• Service Transition Purpose And Objectives
• Service Transition Scope And Business Value
• Service Transition Key Principles
• Service Transition Processes – Part 1
• Service Transition Processes – Part 2
• Service Transition Processes – Part 3
• Service Transition Processes – Part 4

Module 7: Service Operation

• Intro To Service Operation
• Service Operation Basic Concepts
• Service Operation Processes – Part 1
• Service Operation Basic Concepts
• Service Operation Access Management
• Service Operation Functions

Module 8: Continual Service Improvement

• Continual Service Improvement Purpose Objectives And Scope
• Continual Service Improvement Key Principles
• Continual Service Improvement Processes

Module 9: Service Management Technology

• SMT
• SMT Service Automation
• SMT Service Analytics

Module 10: How it all Fits Together

• How It All Fits Together
• Outro

Module 11: Bonus Material

• Lifecycle Stages Flow – Part 1
• Lifecycle Stages Flow – Part 2
• Lifecycle Stages Breakdown – Part 1
• Lifecycle Stages Breakdown – Part 2
• Lifecycle Stages Breakdown – Part 3
• Function Reviews – Part 1
• Function Reviews – Part 2
• Service Support Function
• Service Delivery Function – Part 1
• Service Delivery Function – Part 2
• Test Taking Tips
• Practice Questions

Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.

The ITIL Foundation training course is perfectly suited for anyone who is looking to gain an understanding of the correlation between the business needs of an organisation and how IT services can assist in meeting the requirements.

There are no official prerequisites to study the ITIL Foundation training course.

IT Service Transition Analyst
IT Change Analyst
Network Engineer
Application Engineer
Service Manager
Technical Relationship Manager
Telecoms Manager