ITIL Foundation Online Course

In this exciting as well as dynamic course, you will obtain an introduction to the lifecycle of the managing IT services to distribute to business expectations. Utilizing an engaging case study, you’ll study the core disciplines of ITIL most excellent practices. Upon completing this course, you’ll be well positioned to productively complete the associated ITIL exam requisite for entry into the prospect ITIL intermediate-level training courses.

ITIL cover up the five core disciplines:

• Service related Strategy
• Service related Design
• Service related Transition
• Service related Operation
• Continual Service related Improvement

ITIL is documented as the de facto standard for the IT Service Management, which is officially adopted by U.K., E.U. as well as Canadian Government along with the private enterprises. It forms the basis for the ISO 20000 implementation plus certification (official international standard for the IT Service Management).

Organisations utilising ITIL have reported quantitative as well as touchable profit, like as

• Savings of almost $200 million annually
• More than 80% decrease in the service related downtime
• 50% reduction in the new product cycles

Curriculum

1. ITIL V3 Foundation
2. ITIL Principles‚ ITIL Library
3. ITIL Service Life Cycle
4. ITIL Functions and Roles
5. ITIL Service‚ Service Management
6. Service Strategy
7. More on Service Strategy
8. Service Design

ITIL training course content and Syllabus

Introduction

• The Evolution of the ITIL
• The Service Management as a Practice
• The Concept of Good Practice & ITIL
• The Concept of a Service
• The Concept of Service Value
• The Concept of Service Management
• The Value Creation through Services
• The Technologies Private Limited
• The Functions and Processes
• The Process Model & Characteristics
• The Role Definitions & RACI Model
• The Service Management Technology & Automation

The Service Lifecycle

• Define & understand the follow
• The Service of the Lifecycle
• The ITIL Library
• The Role of The IT Governance
• The Lifecycle Phase: The Service Strategy
• Functions and Processes in Service Strategy
• Financial Management
• Service Portfolio Management (SPM)
• The Demand Management

Benefit of this course

The IT Infrastructure Library (ITIL) has developed from a recommended finest practice to a global industry standard for aligning IT services with the business requirements. ITIL drives the business worth by helping IT organisations share common terminology in addition to integrated IT service management processes across the IT organisation.

ITIL proffers companies with an opportunity to focus on the IT service management utilising a lifecycle approach, which takes a holistic view of services and eliminates silted functions. ITIL training as well as ITIL certification will assist your organisation make the most of the benefits of ITIL implementation.