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ITIL 4 Foundation - Nationwide

ILX Group

Summary

Price
£700 inc VAT
Study method
Classroom
Duration
2 days · Full-time
Certification
ITIL® 4 Foundation
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Location & dates

Location

Address
Imparando
Commercial Road
East London
London
E11LP
United Kingdom
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Overview

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT Service Management in the world. ITIL is a Best Practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). ITIL® Foundation Classroom
This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL practices for Service Management. At the end of the course participants will be ready to sit the ITIL Foundation examination.

Certification

ITIL® 4 Foundation

Axelos (accredited by PEOPLECERT) logo

Course media

Description

Course Content


Upon successful completion of the course candidates can expect to gain competencies in the followings:

  • Service Management as a Practice (comprehension)
  • The ITIL Service Lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and Architecture (awareness)
  • Competence and training (awareness)

Duration


This is an intensive three day course which includes the ITIL Foundation examination which takes place on the final day.

Pre-requisites


Delegates should have an understanding of IT Service Management but there are no specific pre-requisites.

Accreditation

  • Multiple-choice
  • 1 hour duration
  • 40 questions
  • Minimum of 26 correct answers to pass
  • Closed-book

Who is this course for?

Target Audience


Individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation
IT Professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme

It will also benefit:


IT Service Providers
IT Directors and Managers
CIO’s
Business Managers
Service Management Consultants and
Contractors
Business Process Owners

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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