ITIL Foundation - Exam included

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management (ITSM). Worldwide used and well-proven by many hundreds of organisations, a whole ITIL® philosophy has grown up around the guidance contained within the ITIL®publications and the supporting professional qualification scheme.

ITIL® consists of a series of publications providing guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL®has been developed in recognition of organisations’ growing dependency on IT and embodies best practices for ITSM.

The ITIL® framework is based on the give stages of the service lifecycle, with a core publication providing best- practice guidance for each stage:

• Service Strategy: to define the perspective, positions, plans and patterns of a strategy;
• Service Design: to design IT services so effectively that minimal improvement during their lifecycle will be required;
• Service Transition: to ensure that new, modified or retired services meet the expectations of the business;
• Service Operation: to coordinate and carry out the processes and activities required to deliver and manage services at agreed levels to business users and customers;
• Continual Service Improvement: to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes.

The entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Course Outline:

The objectives;

• To gain knowledge of the importance of Service Management to IT and the business
• To understand how ITIL can be used to enhance the quality of IT service management within an organisation
• To enable comprehension and awareness of key areas of the 5 ITIL core books (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)

Our courses include:

• Full colour, high quality accredited courseware
• Experienced and accredited trainer
• ITIL Foundation exam
• Pre-course reading to help you prepare for the course and exam
• Refreshments

Those who require a basic understanding of the ITIL framework and how it can be used to enhance the quality of IT service management within an organisation. Including:

• IT professionals working within an ITIL adapted organisation
• Individuals and organisations who need develop an understanding of ITIL to contribute to ongoing service improvement programmes.

No requirements, however a general level of IT literacy and experience in IT and/or liaising between IT and the business is expected.