ITIL® 4 Foundation with Official Exam

ITIL® 4 Foundation

Master Service Management with ITIL®

ITIL® 4 Foundation is an industry-recognised certification and popular methodology in IT service management. It is an excellent course for IT professionals, new and seasoned, who wish to make a meaningful impact in the IT industry. ITIL® is a successful framework that can be applied in real-world situations. The course offers the opportunity to explore the seven guiding principles, themes, and processes and how they can be implemented in various contexts. Learners will acquire a complete knowledge of the four dimensions of IT service management: organisations and people, partners and suppliers, information and technology, and value streams and processes. The ITIL® Foundation Certification will give you confidence in your abilities, leading to enhanced productivity in the organisation.

Key Benefits of ITIL® 4 Foundation

The Foundation certification features key benefits;

• The comprehensive curriculum demonstrates core ITIL® 4 concepts and guiding principles.
• The certificate can help individuals build their career and boost their performance.
• It is a practical framework to identify, plan, and deliver support IT services to meet the requirements of the business.
• A highly sought-after credential in the IT industry.

Objectives of ITIL® 4 Foundation Certification;

• Centralise functions and activities to save time and reduce costs.
• Apply Lean principles to automate and make efficient ITSM processes.
• Enhance ITIL® tools and techniques to optimise the user experience.
• Appreciate the objectives and scope of service design.

Where Service Meets Success

• The Foundation certification is a prerequisite for leading positions in the IT industry.
• There are many exciting career advancements and opportunities.
• The ability to contribute to organisational goals.
• Demonstrate skills to potential employers and recruiters seeking certified IT professionals.

Your Gateway to Efficient IT Operations

ITSM-certified professionals are in demand, with approximately 45% of companies utilising the ITIL® framework. Leading organisations such as the UK National Health Service, NASA, and Disney are amongst the thousands that have adopted this methodology. The ITIL® 4 Foundation is an entry-level qualification designed for individuals seeking to land roles in IT service management. Learners have a complete understanding of how the quality of IT service management can be improved within an organisation. If you wish to get certified as an ITIL® Managing Professional or Strategic Leader, this course is the first step to an exciting and rewarding career in the IT industry.

Please Note:

• Learners will receive the exam voucher and digital manual once the exam booking is requested.
  
• Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the full amount.

* ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Why 1Training?

Empower Your Future with 1Training

With advancements in technology, online education has evolved beyond its conventional role. Online learning now surpasses traditional learning in many aspects, offering effectiveness and convenience that were previously unattainable. The distinct nature of online education stems from its overall convenience and flexibility, making it a highly efficient method of learning. At 1Training, we provide the most effective pathway to acquiring an internationally recognised qualification. Enrol in the ITIL® 4 Foundation Certification to join the ranks of qualified and in-demand IT professionals.

The ITIL® 4 Foundation Certification includes the following benefits;

• 14 days Free Trial Access to our Online Courses
• Instructor Led Live Online Sessions
• Comprehensive Video Training
• FREE Exam Preparation Webinars
• Live Simulated Mock Exams
• Personalised Career Support and Coaching Sessions
• Special Discounts and Benefits on Future Purchases
• Affordable Payment Plans

Learning Outcomes

• Define the key concepts and principles of the ITIL® 4 framework.
• Explain the seven guiding principles of service management and how they apply in various contexts.
• Understand how each dimension contributes to service management practices.
• Analyse how activities within the service value chain contribute to the creation of value.
• Apply ITIL practices to improve service management within an organisation.
• Learn to align IT services with business objectives.

Course Curriculum

Module 01 : Introduction to ITIL® 4

• What is ITIL®?
• ITIL® 4 Qualification Scheme
• ITIL® 4 Exam Format

Module 02 : IT Service Management

• Definitions
• Definitions Continued
• Creating Value with Services
• Service Relationships
• IT Service Management Summary

Module 03 : ITIL® Guiding Principles

• ITIL® Guiding Principles
• ITIL® Guiding Principles Continued
• ITIL® Guiding Principles Summary

Module 04 : The Four Dimensions of Service Management

• The Four Dimensions of Service Management
• The Four Dimensions of Service Management Continued
• Value Streams & Processes Dimension
• The Four Dimensions of Service Management Summary

Module 05 : ITIL® Service Value System

• Service Value System (SVS)
• ITIL® Service Value System Summary

Module 06 : ITIL® Service Value Chain

• Service Value Chain (SVC)
• Service Value Chain (SVC) Continued
• ITIL® Service Value Chain Summary

Module 07 : ITIL® Practices

• ITIL® Practices
• ITIL® Practices Continued
• Service Configuration Management
• ITIL® Practices Summary

Module 08 : Key ITIL® Practices in Detail

• Continual Improvement
• Incident Management
• Problem Management
• Service Request Management
• Automated Workflows
• Service Level Management
• Key ITIL® Practices in Detail Summary

Module 09 : Examination Guidelines

• Examination Guidelines

Method of Assessment

Exam Format

• Multiple Choice Questions
• 60 minutes
• 40 questions
• 26 out of 40 marks required
• Pass mark 65%
• Closed book (no materials allowed)

Certification

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

• The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants

• There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

• IT Manager – £85,000
• IT Consultant – £81,000
• IT Service Manager – £79,000
• Business Manager – £78,000
• IT Service Desk Manager – £77,000
• Project Manager – £76,000