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Interpersonal Skills & Communication - London Classroom

Acudemy

Summary

Price
£1,100 inc VAT
Study method
Classroom
Duration
2 days · Part-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Location & dates

Location

Address
Bolsover Street
West London
London
W1W6AB
United Kingdom
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Address
Grays Inn Road
Central London
London
WC1X8RH
United Kingdom
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Overview

Communication is the art of being understood and of understanding others. This particular course looks at interpersonal skills. This includes identifying communication styles and communicating verbally and non-verbally, identifying the components of a first impression, and learning how to build rapport and build positive relationships, using paraphrasing, and providing positive and constructive feedback, identifying types of supervisors, and learning how to present ideas and negotiations to supervisors, communicating with colleagues and subordinates in various situations, responding to customer complaints and handling vendor contracts, and identifying and working within the organisational culture.

Description

Course Highlights are:

  • Communication Styles and Method
  • Identify communication style
  • Communicate verbally and non verbally
  • First Impressions and Building Rapport
  • Building Relationships Through Feedback
  • Use paraphrasing
  • Provide positive and constructive feedback
  • Identify types of supervisors
  • Colleagues and Subordinates
  • Communicate with colleagues and subordinates in various situations
  • Customers and Vendors
  • Respond to customer complaint
  • Handle vendor contracts
  • Work within an organisational culture

Who is this course for?

This course is for anyone who wants to improve their interpersonal skills with colleagues, supervisors, subordinates and customers.

Requirements

No prerequisite for this course

Career path

  • Supervisors
  • Team Leaders
  • Senior Management
  • Sales Director
  • Sales Team Leader

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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