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Interpersonal Communication: Advanced

Infero Training Ltd

Summary

Price
£273.60 inc VAT
Or £45.60/mo. for 6 months...
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

Location & dates

Location

Address
Station St
New Street Station Forecourt
BIRMINGHAM
West Midlands
B24ND
United Kingdom
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Address
The Space Centre
Judd Street
CENTRAL LONDON
LONDON
WC1H9NT
United Kingdom
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Address
Princes Exchange
Princes Square
LEEDS
West Yorkshire
LS14HY
United Kingdom
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Address
Provincial House
New Walk
LEICESTER
Leicestershire
LE16TU
United Kingdom
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Overview

Use this course to learn advanced interpersonal skills. This includes identifying communication styles and communicating verbally and nonverbally; identifying the components of a first impression, and learning how to build rapport and build positive relationships; using paraphrasing, and providing positive and constructive feedback; identifying types of supervisors, and learning how to present ideas and negotiations to supervisors; communicating with colleagues and subordinates in various situations; responding to customer complaints and handling vendor contracts; and identifying and working within the organizational culture.

Description

Lesson 1: Communication Styles and Methods

Topic 1A: Communication Styles
Topic 1B: Verbal and Nonverbal Communication

Lesson 2: First Impressions and Building Rapport

Topic 2A: The Importance of First Impressions
Topic 2B: Building Rapport
Topic 2C: Building Credibility
Topic 2D: Building Positive Relationships

Lesson 3: Building Relationships Through Feedback

Topic 3A: The Importance of Feedback
Topic 3B: Providing Feedback
Topic 3C: Providing Constructive Feedback

Lesson 4: Supervisors

Topic 4A: Understanding Supervisor Styles
Topic 4B: Promoting Ideas
Topic 4C: Handling Human Resource Issues
Topic 4D: Resigning from Your Job

Lesson 5: Colleagues and Subordinates

Topic 5A: Communicating with Colleagues
Topic 5B: Communicating with Subordinates
Topic 5C: Dismissing a Subordinate

Lesson 6: Customers and Vendors

Topic 6A: Communicating with Customers
Topic 6B: Communicating with Vendors

Lesson 7: Organizational Culture

Topic 7A: Understanding Organizational Culture
Topic 7B: Elements of an Organizational Culture
Topic 7C: Positive Organizational Culture
Topic 7D: Cultural Networks
Topic 7E: Managing Physical Culture
Topic 7F: Managing Emotional Culture
Topic 7G: Empowering Employees

Course Objectives

Upon successful completion of this course, students will be able to:

  • Identify communication styles
  • Communicate verbally and non verbally
  • Identify components of a first impression
  • Build a rapport
  • Build positive relationships
  • Use paraphrasing
  • Provide positive and constructive feedback
  • Identify types of supervisors
  • Communicate with colleagues and subordinates in various situations
  • Respond to customer complaints
  • Handle vendor contracts
  • Work within an organisational culture

Who is this course for?

This course is for anyone who wants to advance their interpersonal skills with colleagues, supervisors, subordinates and customers.

Requirements

There are no prerequisites for this course.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Communication, Personal development