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Intermediate Apprenticeship Customer Service

Barnet & Southgate College

Summary

Price
Free
Study method
Classroom
Duration
Part-time
Qualification
No formal qualification

Location & dates

Location

Address
N14 6BS
United Kingdom
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Overview

Level 2 Diploma in Customer Service. Level 1 English, Maths and ICT.

Description

How will I be assessed?

Coursework, on the job assessment and online exams

What qualifications could I achieve?

Level 2 Diploma in Customer Service. Level 1 English, Maths and ICT. Intermediate Apprenticeship in Customer Services

What can the course lead to?

Intermediate apprentices, with support and opportunities in the workplace, can progress onto: the Level 3 Advanced Apprenticeship in Customer Service, other Level 3 Advanced Apprenticeships - particularly where customer service is an important part of the job such as Business Administration, Retail, Hospitality and Travel & Tourism, the Advanced (14 - 19) Diplomas in a range of related sectors, including Business, Administration and Finance, Public Services, Hospitality and Retail. Further education to undertake customer service, business related or other qualifications.

Will I need an interview?

Yes

Are there any extra costs for equipment/materials?

No

Who is this course for?

The Apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation, for example Intermediate Apprentices may be Customer Service Trainees, Call Centre Officers and Assistants and Representatives/Agents

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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