Information Technology Infrastructure Library (ITIL Foundations V3)

Do you want to gain an official qualification which will demonstrate a high level of skill and knowledge? Look no further than this Information Technology Infrastructure Library (ITIL Foundations V3) course. This excellent Information Technology Infrastructure Library course will fully prepare learners to sit the ITIL Foundations V3 official exam. When you have the ITIL Foundations V3 certificate on your CV, you’ll demonstrate strong ability in the following areas: service strategy, design, transition, operation and continual service improvement. In addition, the ITIL Foundations V3 course covers what is now globally accepted as the most widely used best practices for IT service management. The ITIL Foundations V3 certification is the most widely recognised validation of the skills and knowledge required of IT professionals working in IT service management. Go at your own pace and learn in your own home with our convenient online platform. Course material is delivered straight to you and is created by experts in the industry, which is our way of guaranteeing that it’s accurate and up-to-date. Everyone should have the opportunity to learn, no matter what their situation, so we make our course material available to you 24 hours a day, 7 days a week, anywhere in the world. You won’t have to rearrange your life to get qualified, and will have support from a tutor whenever you need it.

Course Objectives

On our course, you’ll learn about the full life cycle of ITIL which includes:

• Details of the ITIL qualification
• An introduction to service management and its technology
• Service strategy, design, transition, operation, and continual service improvement

Course Curriculum

1. The ITIL Qualification Scheme
2. Introduction to Service Management
3. ITIL and the Service Lifecycle
4. Service Strategy
5. Service Design
6. Service Transition
7. Service Operation
8. Continual Service Improvement
9. Service Management Technology
10. How it all Fits Together
11. Bonus Material
12. Mock Exam
13. Final Exam

Course duration

From the date you purchase the course, you will have 12 months access to a personalised online study platform. The course is designed so you can go at your own pace and can complete the course in stages, revisiting at any time.

Method of assessment

At the end of the course, learners will take an online multiple choice test (please be aware, this is not the official exam). The online test is marked straight away, so you will know immediately if you have passed the course. If you would like to obtain official certification, you will need to purchase and sit the official exam.

Official exam details

PLEASE NOTE: We do not provide the official exam, which will need to be purchased separately.

• 40 multiple choice examination questions
• 26 marks required to pass (out of 40 available) – 65%
• 60 minutes’ duration
• Closed book

Certification

Upon successfully completing the course you will be awarded an Information Technology Infrastructure Library (ITIL Foundations V3) certificate. (This course is not included the official certificate)

Course description

This online course is comprehensive and is designed to cover the topics listed under the curriculum.

• Infrastructure Engineer
• Solutions Engineer

• Learners should be age 16 or over
• For practical purposes, learners will need to have a good grasp of English, Maths and ICT

• Infrastructure Engineer
• Solutions Engineer

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