ITIL Foundation V3 - PEOPLECERT Accredited
The ITIL Foundation certification teaches the vital elements of the ITIL project management framework.
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Summary
- Exam(s) / assessment(s) not included in price, and must be purchased separately
Overview
ITIL is globally accepted as the most widely used best practices for IT service management and this ITIL Foundation training course covers these IT Infrastructure Library best practices.
This ITIL Foundation training course provides the required knowledge to begin, or enhance, a career in Project Management or IT Service Management. Gain an in-depth understanding of the vital elements, concepts and common language of the ITIL framework.
ITIL is internationally recognised and is used by leading organisations around the world.
Certification
ITIL V3 Foundation
Description
What you will learn:
Service strategy
Design
Transition
Operation
Continual services improvement
Why study online?
Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.
Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.
Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.
Curriculum
Module 1: The ITIL Qualification Scheme
• Intro
• About Scheme
• Levels Of Qualifications
• Qualification Bodies
• The ITIL Foundation Certification Stubble
Module 2: Introduction to Service Management
• Service And Service Management – Part 1
• Service And Service Management – Part 2
• Service Management Processes – Part 1
• Service Management Processes – Part 2
• Service Management Best Practices And Summary
Module 3: ITIL and the Service Lifecycle
• Service Management Practices
• Why ITIL
• The Service Lifecycle
Module 4: Service Strategy
• Service Strategy Purpose And Objectives
• Service Strategy Scope
• Business Value Stubble
• Key Principles – Part 1
• Key Principles – Part 2
• Service Strategy Processes
Module 5: Service Design
• Service Design Purpose And Objectives
• Scope Of Service Design
• Business Value Service Design
• Service Design Key Principles
• Service Design Processes – Part 1
• Service Design Processes – Part 2
• Service Design Processes – Part 3
• Service Design Processes – Part 4
Module 6: Service Transition
• Service Transition Purpose And Objectives
• Service Transition Scope And Business Value
• Service Transition Key Principles
• Service Transition Processes – Part 1
• Service Transition Processes – Part 2
• Service Transition Processes – Part 3
• Service Transition Processes – Part 4
Module 7: Service Operation
• Intro To Service Operation
• Service Operation Basic Concepts
• Service Operation Processes – Part 1
• Service Operation Basic Concepts
• Service Operation Access Management
• Service Operation Functions
Module 8: Continual Service Improvement
• Continual Service Improvement Purpose Objectives And Scope
• Continual Service Improvement Key Principles
• Continual Service Improvement Processes
Module 9: Service Management Technology
• SMT
• SMT Service Automation
• SMT Service Analytics
Module 10: How it all Fits Together
• How It All Fits Together
• Outro
Module 11: Bonus Material
• Lifecycle Stages Flow – Part 1
• Lifecycle Stages Flow – Part 2
• Lifecycle Stages Breakdown – Part 1
• Lifecycle Stages Breakdown – Part 2
• Lifecycle Stages Breakdown – Part 3
• Function Reviews – Part 1
• Function Reviews – Part 2
• Service Support Function
• Service Delivery Function – Part 1
• Service Delivery Function – Part 2
• Test Taking Tips
• Practice Questions
Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.
Who is this course for?
The ITIL Foundation training course is perfectly suited for anyone who is looking to gain an understanding of the correlation between the business needs of an organisation and how IT services can assist in meeting the requirements.
Requirements
There are no official prerequisites to study the ITIL Foundation training course.
Career path
IT Service Transition Analyst
IT Change Analyst
Network Engineer
Application Engineer
Service Manager
Technical Relationship Manager
Telecoms Manager
Questions and answers
How much is the exam?
Answer:You can visit the Peoplecert website for this information
This was helpful.It says duration is 1 month. Is that 1 months access to the course? How many hours of study would you expect to complete to finish the course?
Answer:Yes, recommended study time is around 15-20 hours
This was helpful.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.