Anger Management : Anger and Violence in the Workplace Level 3

How to Manage Anger and Violence in the Workplace QLS Level 3 Course

Certificate of achievement in How to Manage Anger and Violence in the Workplace Level 3. Additional CPD Accredited Certificate with 40 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Endorsed Certificate of Achievement.

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Endorsed certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

What Will Students Learn?

• Describe what workplace violence is
• Identify some warning signs of violence
• Apply the cycle of anger
• Understand Albert Bandura’s behavior wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others’ anger
• Apply better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Use the nine components of an organizational approach to managing anger, including risk assessment processes
• Respond if a violent incident occurs in the workplace on an individual and organizational level

Course Syllabus

Unit 1 - An Introduction to Workplace Violence

The unit 1 covers the following topics:

• What is Workplace Violence?
• The Cycle of Violence
• Understanding the Behavior Wheel
• The Anger Management Process

Unit 2 - Role of Communication Skills in Anger Management

The unit 2 covers the following topics:

• The Importance of Communication Skills
• The Assertiveness Formula
• Questioning Skills
• Basic Problem Solving Tools
• Creative Thinking Methods
• Force Field Analysis
• Other Ways of Managing Anger
• Relaxation Techniques

Unit 3 - Developing a Policy and Program for Workplace Violence

The unit 3 covers the following topics:

• Risk Assessment
• Hiring Practices
• Workplace Design
• Workplace Practices and Procedures
• Security Systems and Personnel

Unit 4 - Developing Training and Response Programs for Anger Management

The unit 4 covers the following topics:

• Developing Emergency Response Plans
• Program Review
• Developing a Threat Response Process
• What to Do When Violence Happens
• Incident Response Checklist
• Process Application

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

No particular entry requirement

Option 1

Manage Anger and Violence in the Workplace Certificate QLS Level 3 endorsed by Quality Licence Scheme

Certificate Fee: £85 + postal charges

Option 2

Manage Anger and Violence in the Workplace Certificate issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£75 + postal charges

*Postage Charges: National £9, International £15

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