Hotel Reservations Agent & Opera PMS Hotel Software - 9 Weekends

Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course.

This comprehensive classroom-based Hotel Reservations Agent & Opera PMS Course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel. The training includes training on how to make bookings using Opera PMS, formerly known as "Fidelio".

We are proud to say that this course is officially endorsed by the highly regarded Institute of Hospitality, making it the perfect choice for your hotel career.

The course, in particular, was endorsed for its quality, innovation and industry-specific training tailored to the needs of leading hotels around the world.

Course Material covered:

• Processing bookings via phone
• Group/multiple bookings
• Booking from allocation
• 3rd party payment requirements
• Processing of pre-paid and deposit rates
• Arrival checks, follow up and chasing payment guarantee
• Rate structure and cancellation policies
• Up-Selling services
• Understanding of market codes, source and channels
• Basic understanding of global distribution systems and Opera PMS options
• Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
• Setting up of routing and sharer
• Room type balancing
• Processing day use bookings
• Pay master accounts
• Essential billing instructions

Why is this course not available as an online course?

Learning a new skill is not always simple and you need support and practice if you want to be able to successfully start a new career from scratch. Yes, you can learn certain theoretical aspects of a new job online but let's be honest it is rarely fun or effective and it certainly will not give you the hands-on experience you need if you are serious about your career ambitions.

Maybe the following example will make it clearer why taking an online course will not prepare you for a job in the hotel industry:

Ask yourself "Can you really learn to drive a car by completing a simple online course?" Most certainly not! You have to physically sit in the car, feel what it is like to steer and drive on the roads and learn what challenges you may face; the instructor safely by your side to give you a helping hand and guidance when needed. The same can be said about wanting to learn and become a Hotel Receptionist. It may look simple but it requires a lot of skill and training to make it look effortless.

Remember, once employed by a hotel you will be working with a very expensive hotel software and real paying guests. No hotel will allow you to do so just because you completed a simple online course. Practicing on real paying guests, without having received the right professional training beforehand, can damage a hotels' reputation and your confidence. At Reception Academy we will help you build both, strong practical experience and confidence which will not only get you the job but help you to build the career you are aspiring to.

This course is specifically suited to individuals who wish to expand upon their skill set, progress their career by learning in a supportive classroom environment. All sessions are taught and observed by experienced Trainers.

Dress Code

Please note that we require you to wear a conservative style suit on two (2) occasions, the photo and graduation days.

On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons.

This classroom course was created in conjunction with international hotels, therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents.

Certificate of completion

Digital certificate - Included