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Hotel Receptionist & Opera PMS Hotel Software

Accredited by the Institute of Hospitality

Reception Academy

Summary

Price
£799 inc VAT
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Study method
Classroom
Duration
60 hours · Part-time
Qualification
No formal qualification
CPD
13 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Location & dates

Location

Address
Coppergate House
16 Brune Street
London
E17NJ
United Kingdom
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Overview

You would like to start a career in a prestigious hotel but do not know where to start? Search no more… With over 90% of our students finding employment after course completion, Reception Academy is your perfect choice.

Our Hotel Receptionist course has been designed to prepare you for that first step into a rewarding career. With extensive training and practice on OPERA PMS, this course will boost your confidence and prepare you for your exciting future ahead.

Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life changing course now!

Weekend classes are also available.

CPD

13 CPD hours / points
Accredited by Institute of Hopsitality (IoH)

Course media

Description

Course Material covered:


UK 5* Hotel procedures and brand standards:

  • Customer service procedures; Welcoming guests upon arrival and using correct terminology
  • Checking guests in and out and all other booking/reservation procedures

Opera PMS Hotel Software:

This course is to over 85% hands-on system training and you will get extensive Opera PMS practice on:

  • Creating bookings
  • Check–In and Check-Out
  • Amending bookings
  • Processing payments
  • Sending confirmations
  • Using Opera PMS Options
  • Individual and Company Profiles
  • Profile Notes and Guest History
  • Recording complaints
  • Guest preferences and special requests
  • Early arrivals and late departure procedure
  • Processing Cancellations
  • Introduction to Hotel Accounts

Sales and guest interaction:

  • Role play sessions using our replica Hotel Reception desk in our classrooms
  • Becoming familiar with hotel terminology (specific language used in the UK)
  • Learning to up-sell a room to a guest
  • Guest complaint handling

Employment Assistance:

  • CV writing skills; guidance on creating the correct CV
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future

Examination:

The examination for this course consists of two multiple-choice questionnaires and one short exercise sheet. There is no pass mark for this course which means you cannot fail. During the course you will take two short mock exams, preparing you for the final exam. The mock exams do not count towards your final score. They are purely to test your knowledge before you take the final exam at the end of the course.

Who is this course for?

Tailored to meet the requirements of individuals with no previous Hotel Receptionist experience looking to begin a bright and successful career in the Hospitality industry.

Suitable also for those with previous experience as Hotel Receptionists, looking to refresh existing skills and learn 5* International brand standards.

Requirements

There are no restrictions for attendance, anyone from any professional background, nationality or age is welcome to join the course.

A conversational level of the English language is required.

Career path

Front of house positions in Hotels, Exclusive Clubs High-end restaurants and Corporate Organizations.

As a result of close collaboration with our partnered hotels, many of our graduates find employment upon completion of the three-week course.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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