Receptionist : Hotel Receptionist
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1 Training
Summary
- Exam(s) / assessment(s) is included in price
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Overview
Hotel Receptionist
This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.
What skills will I gain?
- Produce standard documents and learn how to handle difficult customers
- Gain practical knowledge of communication over the telephone
- Become a master of Microsoft Office and Social Media handling
- Understand accurate data management and record keeping
- Learn how to efficiently arrange travel and accommodation
- Learn best practice for management and customer service
CPD
Course media
Description
COURSE CURRICULUM
➽ (Module 01)
- Professional Receptionist Training Course Objectives
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
➽ (Module 02)
- Practice good telephone skills
- Managing database and company files
- Booking or Reservation procedure
- Deal effectively with security and safety issues
- Successful Meetings & Minutes
- Meeting Arrangements
- Arranging Business Travel and Accommodation
- Email Tutorial
- How to use Social Media to promote your company
- Minute Taking
- Microsoft Excel Tutorial
- MS PowerPoint Tips
- MS Word Tips & Tricks
Method of Assessment
- At the end of the Hotel Receptionist Training course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this Hotel Receptionist Training course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
Certification
Upon the successful completion of the course, you will be awarded the “Certificate in Hotel Receptionist Training”.
Who is this course for?
- Job hunters & School leavers
- College or University student & graduates
Requirements
- You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.
Career path
- Switchboard Operator
- Front Desk Operator
- Front Desk Supervisor
- Front Desk Manager
- Hotel Receptionist
Questions and answers
Good afternoon, I would like to know if the course explains how to deal with the Opera House PSM. Thank you.
Answer:Dear Andrea Thank you very much for your query. This doesnt contain the Opera PSM. You can enroll for Mastering Opera PMS Hotel Software, Opera PMS Hotel Booking Software Training, Hotel Receptionist and Opera PMS Hotel Booking Software. Regards, Student Support Team.
This was helpful.Can I use Microsoft Office 2010 with this course please?
Answer:Dear Sherlon Thank you very much for your query. Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G. Regards, Student Support Team.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
