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Hotel Receptionist and Opera PMS Hotel Booking Software

Free E - Certificate Included | Free Retake Exam| Access for 365 days | No Hidden Fee


1 Training

Summary

Price
Save 80%
£69 inc VAT (was £349)
Or £23.00/mo. for 3 months...
Offer ends 05 August 2021
Study method
Online, self-paced
Duration
65 hours
Access to content
365 days
Qualification
No formal qualification
CPD
16 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price

101 students purchased this course

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Overview

This Hotel Receptionist & Opera PMS Hotel Software Training will help you to obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a hotel receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our Hotel Receptionist and Opera PMS Hotel Booking Software offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are opened to anyone with an interest in the topic and give you access to world-class learning led by 1Training International.

  • Free E-certificate (No additional cost for E-certificates)

Why should I choose 1Training?

  • No Hidden Fees
  • The price shown on Reed is for the whole course, including the final exam and free e-certificate.
  • Accredited qualification
  • Excellent quality video tutorials
  • Get one year's access to the course
  • Get support by phone, live chat, and email
  • Join our friendly online learning platform
  • Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.

CPD

16 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

When you enroll for this programme, you will additionally receive two CPD accredited courses for free from 1Training.org. You have the opportunity to choose your preferred courses from a recommended list, and earn more CPD Points/Hours to your portfolio. The courses that you can choose from have been indicated on our suggested course below.

  • Office Admin and Reception Skills
  • Professional Reception Management Training
  • Diploma in Office Administration and Receptionist Skills
  • Business and Administration
  • Business and Administrative Management Diploma
  • Certificate in Nutritional Specialist Training
  • Communication and Management - Level 3
  • Diploma in Accounting for Business
  • Diploma in Advanced Communication Skills - Level 3
  • Diploma in Business Communications Level 3

What skills am I going to get from this course?

  • By enrolling to this course, you’ll become an expert in Opera PMS hotel booking and reservation system.
  • Having this course, you’ll learn receptionist and telephone handling skills.
  • Logging in to this course, you’ll be able to produce standard documents.
  • This course will teach you the master key Microsoft Office programs.
  • On completion of this course, you’ll become masters of data management.
  • This course, will gain your knowledge in Travel and Accommodation arranging.
  • On completion of this course, you’ll become an expert in customer service and social media handling.
  • At the end of this course, you’ll gain best management skills.

Course Duration:

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRICULUM

[Module 01]

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

[Module 02]

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Arranging Business Travel and Accommodation
  • Email Tutorial
  • How to use Social Media to promote your company
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks

[Module 03]

  • Opera Log In and Log Out, Main Screen
  • Profile Creation and Amendments
  • Profile Notes
  • Finding Reservations – 2 ways
  • Rate Query Screen
  • Creating Reservation
  • Preferences and Features Requests
  • Amending Reservation
  • Cancelling Reservation
  • Check In (2 Ways)
  • Check out
  • Cashiering Posting Charges
  • Cashiering Splitting and Transferring Charges
  • Cashiering Routing
  • Alerts
  • Traces
  • Room Status, Out of Order and Out of Service
  • Opera Reports

How will I be assessed?

  • At the end of the course learners will take an online multiple-choice question assessment test. This online multiple-choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

  • Upon successful completion of this course, all learners will be awarded a FREE e-certificate (PDF format), and can also pay only £19 to receive a printed version of the certificate if they wish.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Hotel Receptionist and Opera PMS Hotel Booking Software Certificate. Anyone eligible for certification will receive a FREE e-certificate with NO additional cost.

Who is this course for?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Switchboard operator & Front desk operator
  • Office clerk & Administration Assistant
  • Travel managers & tour assistants
  • Front desk supervisor or manager

Requirements

You’ll need a computer or tab with an internet connection and Opera PMS Hotel software installed in it. Also, it’s better to have a notepad and a pen with you.

Career path

You can start your employment as a hotel receptionist/Switchboard operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.