Hotel Management: Hotel Reception & Reservation

If you are aspiring to start your career as a hotel receptionist or want to boost your skills and knowledge in hotel reception, then this hotel reception & reservation course will set you up with the appropriate skills and expertise needed to take your career to the next level.

This hotel reception & reservation course is accredited by the CPD UK & IPHM. CPD UK is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

This extensive Hotel Reception & Reservation course has been designed to equip you with the essential knowledge and skills needed to become a fully professional hotel receptionist and will give you all the practical knowledge & credentials that you need to excel in your new role.

This Hotel Reception & Reservation course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality, non-regulated provision and training programmes across a wide range of industries.

If you are aspiring to start your career as a hotel receptionist or you just want to boost your knowledge and skills on hotel reception, but don’t know where to start, then this Hotel Reception & Reservation course will set you up with the appropriate skills and expertise needed to take your professionalism to the next level.

This comprehensive Hotel Reception & Reservation course will give you all the necessary skills and valuable insight into hotel reception to boost your career in this field and possibilities, by getting the essential skills and knowledge you’ll need from this Hotel Reception & Reservation course. There are always new skills to learn and new knowledge to accumulate when you work as a hotel receptionist, this Hotel Reception & Reservation course will fully prepare you to embrace all of the essentials skills and knowledge in this field. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Enroll today and get started on your journey to improve your career prospects with the latest skills and the power of self-belief!

Why Choose This Hotel Reception & Reservation Course:

• Endorsed by The Quality Licence Scheme
• Accredited by The CPD UK and International Practitioners of Holistic Medicine (IPHM)
• FREE Course Completion PDF & Hardcopy Certificate, MCQ Exam & 24/7 Support Included
• Dual (CPD UK and IPHM) accredited certificate in 1 single course
• Get trained by industry experts
• Easy to use and easy to follow
• Learn the most in-demand skills
• Expert tutors are always available for you via email
• Kickstart your career with quality training

***Additional GIFT***

• Course Completion PDF & Hardcopy Certificate, MCQ Exam & 24/7 Support Included
• 2 Accreditation (CPD UK and IPHM) in 1 Course

• Obtain Your Student ID Card 01:00

  • 1: Obtain Your Student ID Card 01:00

• Module 01: Introduction 05:27

  • 2: Introduction 05:27

• Module 02: How to Converse with Customers? 03:24

  • 3: How to Converse with Customers? 03:24

• Module 03: Rules of Email Etiquette 03:46

  • 4: Rules of Email Etiquette 03:46

• Module 04: Rules of Grooming and Dress Code 03:43

  • 5: Rules of Grooming and Dress Code 03:43

• Module 05: Rules of Telephone Etiquette 01:22

  • 6: Rules of Telephone Etiquette 01:22

• Module 06: Relationship with Customers 04:40

  • 7: Relationship with Customers 04:40

• Module 07: Building Rapport with Customers 01:09

  • 8: Building Rapport with Customers 01:09

• Module 08: Roles and Responsibilities 08:00

  • 9: Roles and Responsibilities 08:00

• Module 09: What is Up Selling? 00:57

  • 10: What is Up Selling? 00:57

• Module 10: What is Cross Selling? 00:47

  • 11: What is Cross Selling? 00:47

• Module 11: Identify the Steps for Selling 11:11

  • 12: Identify the Steps for Selling 11:11

• Module 12: Factors Influencing Buying Decision 05:16

  • 13: Factors Influencing Buying Decision 05:16

• Module 13: Customer Buying Objections 01:26

  • 14: Customer Buying Objections 01:26

• Module 14: Assertive as Reception Assistant 03:06

  • 15: Assertive as Reception Assistant 03:06

• Module 15: Handling Customers Complaints 07:53

  • 16: Handling Customers Complaints 07:53

• Module 16: Tips for Success as a HR Assistant 03:02

  • 17: Tips for Success as a HR Assistant 03:02

• Assessment 08:00

  • 18: Assessment 07:00
  • 19: Obtain Your Accredited Certificate of Achievement 01:00

Why Learn with Us?

• We have taught and certified more than 50,000+ students and organizations worldwide
• We are committed to helping students start new careers or advance in their chosen career paths
• We have Award-winning Customer Support, and we’re proud of it
• We believe in you. Your success is our success

The Hotel Reception & Reservation is one of our most popular training courses and is perfect for those individuals who want to start a new career path as a hotel receptionist, as well as established professionals who want to test their existing abilities and learn the latest techniques.

Course Curriculum

This comprehensive Hotel Reception & Reservation course has been divided into 16 interactive lessons. This makes for a more stimulating and comprehensive study of all the essential areas of the hotel reception, which also means that learners will be able to absorb the knowledge in manageable and intuitive segments and retain the vital information without even realizing it.

This fully inclusive Hotel Reception & Reservation course includes the following modules:

Learn how to increase your expertise in hotel reception by taking the following modules of this popular Hotel Reception & Reservation course.

Module 01: Introduction

Introduction

Module 02: How to Converse with Customers?

How to Converse with Customers?

Module 03: Rules of Email Etiquette

Rules of Email Etiquette

Module 04: Rules of Grooming and Dress Code

Rules of Grooming and Dress Code

Module 05: Rules of Telephone Etiquette

Rules of Telephone Etiquette

Module 06: Relationship with Customers

Relationship with Customers

Module 07: Building Rapport with Customers

Building Rapport with Customers

Module 08: Roles and Responsibilities

Roles and Responsibilities

Module 09: What is Up Selling?

What is Up Selling?

Module 10: What is Cross Selling?

What is Cross Selling?

Module 11: Identify the Steps for Selling

Identify the Steps for Selling

Module 12: Factors Influencing Buying Decision

Factors Influencing Buying Decision

Module 13: Customer Buying Objections

Customer Buying Objections

Module 14: Assertive as Reception Assistant

Assertive as Reception Assistant

Module 15: Handling Customers Complaints

Handling Customers Complaints

Module 16: Tips for Success as a HR Assistant

Tips for Success as a HR Assistant

Method of Assessment

After successfully completing the Hotel Reception & Reservation course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically through the system and the results will be provided to you instantly.

Certificate of Completion

On completion of the hotel reception & reservation course, you will be eligible to order your free PDF & Hardcopy certificate of course completion. There is a minimum postal charge applicable to obtain the hardcopy course completion certificate which is:

• Inside the UK = £6.49
• International Students = £17.49

Certificate of Achievement

Endorsed Certificate from Quality Licence Scheme

On successful completion of the course assessment, you will be eligible to obtain the hotel reception & reservation Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality, non-regulated provision and training programmes across a wide range of industries. This will provide you with a competitive edge in your career and extra value to your CV, developing you as a standout candidate among all other applicants and employees. There is a Quality Licence Scheme endorsement fee to gain an endorsed certificate which is £75.

CPD UK and IPHM Accredited Certificate of Achievement

On completion of the hotel reception & reservation course, you will be eligible to obtain the CPD UK and IPHM accredited certificate of achievement (dual certificate) to evidence your new skill and accomplishment, as well as your knowledge and skill set. You can also share this certificate with prospective employers and your professional network. The CPD UK and IPHM accredited certificate of achievement (dual certificate) is available in PDF format, at the cost of £12, or a hardcopy can be sent via post at the cost of £35.

This comprehensive Hotel Reception & Reservation course is ideal for anyone who is looking to improve their skills and move on to more challenging roles in this sector. Completion of the Hotel Reception & Reservation course will prove your learning potential and provide the impetus to boost their career into whatever direction they choose but gaining an up-to-date perspective of everything involving hotel reception.

The Hotel Reception & Reservation course will provide both established professionals and relative newcomers to hotel reception with some real advantages, earning extensive knowledge and acquiring new skills which will make any candidate’s CV stand out in a crowded marketplace.

There is no previous experience or specific entry requirements needed to enrol into this Hotel Reception & Reservation course, any student from any background, and of any age, can enrol into this Hotel Reception & Reservation course and learn at their own pace.

As long as you are seventeen years old, have a basic knowledge of the English language and are relatively comfortable with rudimentary IT skills, you will be eligible to enrol into this Hotel Reception & Reservation course.

This Hotel Reception & Reservation course will bring you new opportunities and new possibilities in an ever-changing job market. Gain the latest techniques, theories, knowledge, and confidence that you’ll need to procure the dream job you’ve been looking for. To achieve all this and to gather more valuable credits on your CV, this course could be a critical part of your future.

Reed courses certificate of completion

Digital certificate - Included