Hotel Reception Diploma - CPD Certified
Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included
Be-a.co.uk
Summary
- Tutor is available to students
Add to basket or enquire
Overview
Best Selling Hotel Reception Course
Our Hotel Reception Diploma has been given the CPD accreditation and is the perfect course for anyone looking to work in this sector.
Our Hotel Reception Diploma follows on from our best selling Admin/PA Diploma and Hotel Management Diploma and like our best selling courses our Hotel Reception Diploma is packed in to 16 modules teaching you everything you need to succeed in this profession.
The course can be studied part time and you can become accredited in as little as 15 hours and you can study at your own pace.
The comprehensive syllabus is supported by experienced tutors who are there to help you through email.
Your qualification will be recognised and can be checked for validity on our dedicated website.
More Key features about our Hotel Reception Diploma
- Lifetime Access to your course
- The price you pay Reed is for the whole course including final exam – no hidden fees
- CPD certificate upon successful completion
- Tutor Support Monday – Friday
** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**
CPD
Course media
Description
Module 1
An Overview of Hotel Reception
To learn about the responsibilities of a hotel receptionist
- To learn about different training for jobs in hotel reception
- To understand the career opportunities you have in hotel reception
- To know what you need to be a success in hotel reception
- To find out what you can expect throughout this course
- Plus much more...
Module 2
Hotel Reception Standard Procedures
Student Objectives:
- To learn about the most common tasks for hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel receptionist is responsible for
- Plus much more...
Module 3
Customer Service in Hotel Reception
Student Objectives:
- To learn about the fundamentals of customer service
- To learn about the importance of empathy for travelers
- To understand more about communicating with customers at the desk
- To learn how important a first impression is for a customer
- Plus much more...
Module 4
Communication Skills Required for Hotel Reception
Student Objectives:
- To learn about the fundamentals of communication
- To understand how verbal skills play a role in hotel reception
- To understand how non-verbal communication skills play a role in hotel reception
- To understand the importance of written communication skills in the workplace
- Plus much more...
Module 5
Telephone Handling in a Hotel
Student Objectives
- To understand the fundamentals of telephone etiquette
- To understand why telephone etiquette is important in a hotel
- To learn about the dos of telephone etiquette
- To learn about the don'ts of telephone etiquette
- Plus much more...
Module 6
How to Handle Difficult Hotel Guests
Student Objectives:
- To learn about difficult hotel guests
- To explore some common types of difficult hotel guests
- To learn some tips that will help in dealing with difficult guests
- To understand how to put these tips into practice
- Plus much more...
Module 7
Administrative Skills as a Hotel Receptionist
Student Objectives:
- To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical, and technical skills required for hotel reception work
- To understand the importance of good communication and organisational abilities
- To know how to prioritise, multitask, and problem solve easily
- Plus much more...
Module 8
Computer Skills and Programs
Student Objectives:
- To understand the importance of key skills and computer programs for receptionists
- To explain the need for a property management system in hotel reception work
- To be introduced to the OPERA Property Management System program (PMS)
- To become comfortable with the basic functions of the OPERA PMS
- Plus much more...
Module 9
Brand Standards in the Hospitality World
Student Objectives:
- To understand the concept of branding and how it applies to the hospitality industry
- To explain the value of establishing a standard and what is expected from a branded hotel
- To determine the importance and impact of standards in the industry
- To understand what a star rating is and how it is applied to any hotel
- Plus much more...
Module 10
Being a Team Player: Working with Other Hotel Departments
Student Objectives:
- To learn about the importance of teamwork
- To learn about the key characteristics of a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and housekeeping
- Plus much more...
Module 11
Safety and Security in the Hotel
Student Objectives:
- To understand hotel safety and security
- To explore different safety topics that apply to the workplace
- To explore different security topics that apply to the workplace
- To understand the hotel receptionist's role in maintaining a safe and secure environment
- Plus much more...
Module 12
Sales and Marketing as a Hotel Receptionist
Student Objectives:
- To learn about selling and marketing hotel services as a receptionist
- To differentiate between up-selling and cross-selling approaches
- To understand the benefits of reception up-selling and cross-selling products and services
- To know some basic hotel sales techniques and when to apply them
- Plus much more...
Module 13
Dressing the Part: Creating the Professional Look in Hospitality
Student Objectives:
- To learn what it means to dress for professionalism
- To understand how to dress for an interview
- To learn about choosing appropriate clothing for work
- To learn about grooming for hospitality
- Plus much more...
Module 14
Keeping Stress Under Control on the Job
Student Objectives
- To explore the definition of stress
- To understand how stress applies to the role of the hotel receptionist
- To discover ways to keep stress under control
- To understand why it is important to control stress in the workplace
- Plus much more...
Module 15
Legal Issues in Hospitality
Student Objectives:
- To explain the importance of adhering to codes, laws, and regulations in hospitality
- To understand the rules of disclosure pertaining to business and domain names
- To explain fire safety regulations and how to adhere to them in the hotel
- To know the importance of the Credit Card Order within the Data Protection Act
- Plus much more...
Module 16
The Future for Hotel Receptionists
Student Objectives:
- To understand the role of the hotel receptionist
- To explore the history of the hotel receptionist
- To explore the basic requirements of becoming a hotel receptionist
- To explore continuing education and training for hotel receptionists
- Plus much more...
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Testimonial
Abayomi Dosunmu Odunsi – London
I will definitely recommend this site to anyone looking to take professional courses.
The course was very methodical and logical, always pointing towards the goal of learning the information to pass the test. It’s also a very nice course. Made the process seem much less daunting than I had made it appear. The logical and organized approach to the material really made this a worthwhile course. All the course materials are very easy to understand and access, and the fact that you could study at your own pace when you want. I want to say a big thank you to New Skills Academy for your effort, heart-felt interest and enthusiasm in putting together this course and sharing it with us. Your frequent, intuitive tips were great memory cues for some of the hard to retain information and very helpful especially for someone forgetful like me. Most of all, you took any worry of failure out of the picture and made it easy to visualize completing the test successfully! Thank you again for all your help. I will definitely recommend this site to anyone looking to take professional courses. Thanks to them, I now have my diploma in Hotel Reception.
Requirements
Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
All tests are online and are taken either during or after the course, these are included in the price.
Career path
With experience and our qualification, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events and banqueting services, sales, personnel or accounts.
You could also move outside the hospitality industry into related areas like customer service and administration.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
