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Helpdesk Administrator

Bank Holiday Sale I Free E - Certificate included I Audio visual training I Free COVID-19 Course included


Training Express Ltd

Summary

Price
Save 94%
£10 inc VAT (was £199)
Offer ends 08 May 2021
Study method
Online, self-paced
Duration
4 hours
Access to content
1 year
Qualification
No formal qualification
CPD
5 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

12 students purchased this course

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Overview

Helpdesk Administrator course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Helpdesk Administrator course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Helpdesk Administrator Course

Our trusted, high quality and affordable Helpdesk Administrator course trains individuals to become experts in their field.

  • Accredited by CPD
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

*** Additional Gifts ***

Free Coronavirus (COVID-19) Awareness Course

  • Demonstrate knowledge of how COVID-19 emerged
  • Understand how COVID-19 spreads and how to prevent it from spreading
  • Identify the symptoms of COVID-19 and which groups of individuals are most at risk
  • Comply with government health guidelines and maintain excellent hygiene

CPD

5 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Curriculum

The detailed curriculum outline of our Helpdesk Administrator course is as follows:

Module 01: Introduction to Reception and Receptionist

  • Job Requirements and Work Environment
  • Duties and Responsibilities
  • Cover Letter and Resume for Receptionist
  • Summary
  • Assessment

Module 02: Business Telephone Skills

  • Telephone Etiquette
  • Telephone Skills
    • Taking & Transferring Calls
  • Domestic and International Calls
  • Voice-Mail Courtesy
  • Summary
  • Assessment

Module 03: Mail Services and Shipping

  • The Office Mail
  • Mailing and Shipping Details
    • Addressing
    • Wrapping and Packaging
  • Royal Mail Services
    • Universal Service
  • Alternatives to Royal Mail
  • Summary
  • Assessment

Module 04: Time Management

  • Introduction to Time Management
  • Aspects of Time Management

o Effective Planning

o Spending the Right Amount of time on an Activity

  • Prioritising the Workload

o Scheduling

o The Prioritisation Matrix

  • Multitasking
  • Summary
  • Assessment

Module 05: Record Keeping and Filing Systems

  • Keeping Accurate Records
  • Filing Systems

o Alphabetical System

o Miscellaneous

o Document Library

o Naming Files

o Sorting and Grouping

o Shortcuts

o Backing Up Files

  • Summary
  • Assessment

Module 06: Organisational Skills

  • Organising Daily Work
  • Organising Workplace
  • Assessment

Module 07: Communication Skills

  • Effective Listening Skills
  • Summary
  • Assessment

Module 08: Customer Service

  • Introduction To Customer Service
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Summary
  • Assessment

Module 09: Effective Planning and Scheduling

  • Work Breakdown Structure
    • Best Practices and Tips for WBS
  • Summary
  • Assessment

Accreditation

All of our courses, including this Helpdesk Administrator Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Helpdesk Administrator Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

Anyone with a knack for learning new skills can take this Helpdesk Administrator course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.