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Having Difficult Conversations for Managers Training Course
Reed Business School

Having Difficult Conversations for Managers Training Course

Summary

Price
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Study method
Onsite
Duration
1 day · Part-time or full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Overview

The "Having Difficult Conversations for Managers" course is designed to empower managers with the skills and confidence needed to navigate challenging discussions effectively. This program provides practical strategies and communication techniques to address sensitive topics, resolve conflicts, and foster a positive work environment.

Description

This course covers the following key areas:

  • Understanding Difficult Conversations:

    • Recognising the importance of addressing issues promptly.
    • Identifying common challenges in difficult conversations.

  • Communication and Active Listening:

    • Developing effective communication skills.
    • Practicing active listening to understand perspectives.

  • Emotional Intelligence:

    • Building emotional intelligence to manage emotions during conversations.
    • Recognising and addressing emotional triggers.

  • Conflict Resolution Strategies:

    • Implementing strategies to de-escalate conflicts.
    • Turning conflicts into opportunities for growth.

  • Feedback Delivery:

    • Providing constructive feedback to address performance issues.
    • Balancing praise and constructive criticism.

  • Setting the Right Tone:

    • Creating a positive and open atmosphere for discussions.
    • Setting expectations for the conversation.

  • Cultural Sensitivity in Conversations:

    • Understanding and respecting cultural differences.
    • Adapting communication styles for diverse teams.

Who is this course for?

This course is essential for managers and team leaders at all levels, including:

  • Frontline Managers: Learn foundational skills for addressing team issues.

  • Middle Managers: Enhance leadership capabilities in navigating complex discussions.

  • Senior Managers: Develop advanced strategies for managing high-stakes conversations.

  • HR Professionals: Gain insights into coaching managers on effective communication.

Requirements

This course is suitable for groups of 4 or more participants.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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