Having Difficult Conversations for Managers Training Course
Having Difficult Conversations for Managers Training Course
Reed Learning
Summary
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Overview
The "Having Difficult Conversations for Managers" course is designed to empower managers with the skills and confidence needed to navigate challenging discussions effectively. This program provides practical strategies and communication techniques to address sensitive topics, resolve conflicts, and foster a positive work environment.
Description
This course covers the following key areas:
Understanding Difficult Conversations:
- Recognising the importance of addressing issues promptly.
- Identifying common challenges in difficult conversations.
Communication and Active Listening:
- Developing effective communication skills.
- Practicing active listening to understand perspectives.
Emotional Intelligence:
- Building emotional intelligence to manage emotions during conversations.
- Recognising and addressing emotional triggers.
Conflict Resolution Strategies:
- Implementing strategies to de-escalate conflicts.
- Turning conflicts into opportunities for growth.
Feedback Delivery:
- Providing constructive feedback to address performance issues.
- Balancing praise and constructive criticism.
Setting the Right Tone:
- Creating a positive and open atmosphere for discussions.
- Setting expectations for the conversation.
Cultural Sensitivity in Conversations:
- Understanding and respecting cultural differences.
- Adapting communication styles for diverse teams.
Who is this course for?
This course is essential for managers and team leaders at all levels, including:
Frontline Managers: Learn foundational skills for addressing team issues.
Middle Managers: Enhance leadership capabilities in navigating complex discussions.
Senior Managers: Develop advanced strategies for managing high-stakes conversations.
HR Professionals: Gain insights into coaching managers on effective communication.
Requirements
This course is suitable for groups of 4 or more participants.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.