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Handling complaints (in health and social care)

Online Skills for Care endorsed course for health and social care practitioners

Laser Learning

Summary

Price
£25 inc VAT
Study method
Online, On Demand What's this?
Duration
0.7 hours · Self-paced
Qualification
No formal qualification
Achievement
Endorsed by Skills for Care
Certificates
  • Reed Courses Certificate of Completion - Free
3 students purchased this course

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Overview

Everyone has a right to complain, it may sometimes feel unfair, but it’s important to put yourself in the shoes of the person who is unhappy.

Even in the best care homes, things go wrong and people need to feel like they can complain so improvements can be made. Learn about types of complaints, why people complain, and the complaints process.

Achievement

Curriculum

4
sections
9
lectures
0h 44m
total

Course media

Description

Learning outcomes

  • The learner will gain an understanding of what prompts people to complain and when a complaint is urgent or less urgent
  • The learner will know how what to do if someone complains about them
  • The learner will understand what the CQC expects care homes and workers to do when a complaint is made

Advantages of this course

  • Complainants want to have their complaint taken seriously and investigated fairly and openly. They also want to know the findings of the investigation and an explanation of what action the care home will take. Often, all a complainant wants is a genuine apology and reassurance it will not happen again. This course considers how to handle complaints and what the experience is like for the person making it.
  • Surveys show some older people in care homes and many relatives are afraid to complain in case staff react badly. This course outlines the importance of encouraging complaints and taking them seriously.
  • Website and video resources are utilised to explore the dementia journey in more detail
  • There is also suggested extra reading that gives both practical information and links to websites to expand knowledge

Laser Learning is a Skills for Care endorsed provider.

Who is this course for?

This short course is aimed at care practitioners and managers.

Requirements

A computer, mobile, or tablet and an internet connection

Questions and answers

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Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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