Executive Secretarial and Personal Assistant Training Course -CPD & IAO Accredited

Are you currently an executive assistant or are you aspiring to be one? This course will teach you how to be the best executive and personal assistant your boss could ever imagine.

Being an executive and personal assistant requires having the same skills and knowledge of the person you are assisting with. In this course, you will adequately learn how to work as an executive assistant with the demanding bosses and help them in executing their functions well. You will know how to adapt to their styles of management. Learn how to communicate through written, verbal and nonverbal methods. Explore your time management skills and know how to manage meetings effectively. More importantly, you will know how to use all the tools of the trade effectively in this course.

Why choose us?

• Study in a user-friendly, advanced online learning platform;
• All the study materials are available in your student portal including videos tutorials.
• One of the most successful online education platforms in the UK.
• Affordable, engaging & high-quality e-learning study materials;
• You will have unlimited access to online learning platform in 24 hours a day, 7 days a week in 12 Months.
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited qualification;
• Access to course content on mobile, tablet or desktop from anywhere anytime;
• The benefit of applying for NUS Extra Discount Card;
• 24/7 student support.
• Technical supports and live chat service for your inquiries. This is very helpful for international learners.
• Excellent and flexible mentor supports by our team of experienced tutors/trainers via email.

Module One: Getting Started

• Workshop Objectives
• Pre-Assignment

Module Two: Working with Your Manager

• Adapting to Their Style
• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When to Take the Initiative
• Case Study

Module Three: Administrative Soft Skills

• Social Intelligence
• Basic Business Acumen
• Office Management
• Active Listening
• Case Study

Module Four: Effective Time Management

• Calendar Management
• Prepare for Changes and Surprises
• Keeping Others on Track
• Urgent / Important Matrix
• Case Study

Module Five: Meeting Management

• Creating an Agenda
• Keeping Minutes
• Keeping the Meeting on Time
• Variations for Large and Small Meetings
• Case Study

Module Six: Tools of the Trade (I)

• Email Protocol
• Office Machinery
• Computer and Software Skills
• Communication Skills
• Case Study

Module Seven: Tools of the Trade (II)

• Phone and Voicemail Etiquette
• Word Processing
• Business Writing
• Internet Research
• Case Study

Module Eight: Being an Effective Gatekeeper

• Filtering Data and Information
• Learn to Say No
• Dealing with Difficult People
• Recognize the Tricks
• Case Study

Module Nine: Organizational Skills

• Prioritizing Your Workload
• Goal Setting
• Plan for Tomorrow, Today
• Staying on Track
• Case Study

Module Ten: Confidentiality Guidelines

• Your Confidentiality Duty
• Be Diplomatic and Discreet
• Keeping Data Secure
• What to Do in Sticky Situations
• Case Study

Module Eleven: Special Tasks

• Project Management
• Trade Shows
• Interacting with Clients
• Social Media Management
• Case Study

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned

John Academy: A Great Place to Learn for Everyone, Forever

Expert Authors: We select authors with expertise and experience of training professionals. Our authors are industry experts, academics, authors, face-to-face trainers or online trainers; most often they have a combination of these backgrounds

Engaging Content: Our succinct, bite-sized and business-focussed course materials are designed to deliver the most effective training for you. Each course is made up of modules, manageable learning chunks of text, images, videos and tasks.

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £24 for a PDF copy and £39 for an original print copy sent to you by post.

• Current executive and personal assistants who want to improve their administrative skills.
• People who have an interest in becoming an executive or personal assistant

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.

The Executive and Personal Assistant Training Course would be beneficial for the following careers:

• Assistant Manager
• Entrepreneur Assistant
• Executive Assistant
• Legal Secretary
• Medical Secretary
• Personal Assistant.