Executive PA Diploma

Online course with tutor support, CPD Certification & XO Student Discounts

Executive PA School


£250 inc VAT
Or £41.67/mo. for 6 months... Read more
Study method
Online, self-paced
200 hours
Access to content
24 months
No formal qualification
120 CPD hours / points
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

3 students purchased this course

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A comprehensive on-line course covering the key skills needed by a PA, Secretary, EA or anyone working in an office environment.

The Executive PA Diploma is one of the most comprehensive PA courses available today. The course is designed to take you through from “first principles” so there is no need for any prior skills or experience. That said, the structure of the course allows you to move quickly through topics where you may have some knowledge or experience so that you can focus on those areas where you are encountering new knowledge and skills.

The course is entirely on-line delivered via our state of the art cloud learning platform. Access the course whenever and wherever you want to from any device. Our learning platform is easy to use and keeps track of your progress allowing you to study the course modules in whatever order you choose, several at the same time if you wish.

We provide tutor support throughout the course and as an Executive PA School student you are eligible for the XO Student Discount card.

PLUS - as an Executive PA School learner you will also have access to the Executive PA School Talent Library at no extra cost. This is an ever-expanding collection of organisational life skills courses to helpyou further your career at no extra cost.


120 CPD hours / points
Accredited by The CPD Certification Service


The course consists of 20 modules:

  • MS365 Excel 1 & 2
  • MS365 Word 1 & 2
  • MS365 PowerPoint
  • MS365 Outlook
  • MS365 Access
  • MS365 Publisher
  • Business Meetings
  • Business Travel
  • Business Writing
  • Networking & Social Media
  • Effective Presentations 1 & 2
  • Communication & Active Listening
  • Diary Management
  • Developing & Improving Office Procedures
  • Petty Cash Management
  • Building Interpersonal Relationships
  • Understanding Organisations

The key topics covered in each module are:

Excel 1

  • Create Spreadsheets, Workbooks & Templates
  • Enter and Edit Data
  • Create and Edit Formulas & Functions
  • Format with Colours, Styles, Borders, Column Widths, Row Heights, Freezing Columns and Rows, Text Fonts, Text Direction
  • Print Worksheets & Ranges, Create Headers & Footers
  • Create, Edit and Format Charts
  • Relative & Absolute Cell References
  • Linking WorkSheets

Excel 2

  • Advanced Formatting techniques such as Custom & Conditional
  • Security to Protect Cells, Worksheets & Workbooks
  • Display & Check Formulas
  • Import & Export Data
  • Link Documents, Use Pivot Tables & Consolidate Data
  • Complex Functions & Formulas
  • Goal-Seek & Scenario Forecasting
  • Advanced Sorting & Filtering
  • Advanced Chart Management
  • Auditing Data and Calculations to Find & Correct Errors
  • Share Workbooks & Track Changes
  • Macros

Word 1

  • Create Documents in various Formats
  • Enter, Edit and Format Text
  • Delete, Copy, Paste & Move Text
  • Create Paragraphs, Sections & Page Breaks
  • Bullets, Numbering, Columns & Tabs
  • Headers, Footers & Margins to Format Documents
  • Create, Format & Edit Tables
  • Insert & Edit Files, Charts, Images, Hyperlinks & Objects
  • Fields, Forms & Mail Merge
  • Spell-Check, Reviewing & Proofing

Word 2

  • Templates, Preferences and Properties
  • Document Security
  • Styles
  • Insert and Edit Tables & Columns
  • Record and Run Macros
  • Create and Edit Forms
  • Import and Edit Objects such as Charts, Tables & Images
  • Tables of Contents, Indexes, Bookmarks and Hyperlinks
  • Advanced Mail Merge Functions
  • Share Documents, Track and Merge Changes


  • Create, reply & forward emails
  • Folders, Rules, Archiving&d Alerts
  • Format Emails to maximise impact, adding Hyperlinks, Images & Objects
  • Create, Edit & Manage Signatures
  • Priority & Sensitivity Flags, Attachments, Receipts & Votes
  • Address Books, Lists & Groups
  • Email Etiquette


  • Create presentations from scratch and from Templates
  • Understand and use different Views for editing presentations
  • Themes, Colour Schemes, Slide Master & Bullets
  • Create and Modify Templates
  • Add and edit Data, Images, Objects, Clipart, Charts, Tables & Text
  • Copy, Paste and Move components such as Images & Text Boxes
  • Sound, Buttons & Hyperlinks
  • Screenshows, Transitions, Builds & Animation
  • Re-order, Hide, Duplicate & Delete Slides
  • Speaker Notes & Printing


  • Understand the principles of how a database works.
  • Set up and manage an Access database.
  • Create & edit the various components of a database such as tables, fields, records, queeries & forms.
  • Enter, edit and delete data.
  • Create, format & print reports for presenting data analysis.


  • Create a document from scratch or from a Template
  • Design, Layouts, Schemes & Styles
  • Enter, Import and Edit Text
  • Format Text using Columns, Allignments, Margins & Best-Fit functions
  • Enter and Edit Pictures & Shapes
  • Create and Edit Tables, Hyperlinks & other Objects
  • Manage Page Layout & Format

Business Travel

  • Understand the importance of organisational travel policies.
  • Research business travel options and alternatives.
  • Plan itineraries that minimise travel time and stress for your executive.
  • Understand different booking options, make and manage bookings.
  • Destination guides covering essential additional information for the business traveler.
  • Create comprehensive travel packs for your executive
  • Manage the travel process once your executive is on their way.

Business Meetings

  • Understand the different types of business meetings and their role.
  • Planning business meetings.
  • Create and publish agendas.
  • Understand and create meeting policies.
  • Supporting the chair or meeting leader during the meeting.
  • Take comprehensive, accurate notes and create minutes as a record of the meeting.
  • Manage delivery of delegate's actions after the meeting

Diary Management

  • Personal Information Management.
  • Electronic calendar tools such as task managers, sharing calendars, flags, alerts and codes.
  • Apply the 6 dimensions of good diary management.
  • Preparing and briefing for your executive's meetings.
  • Prioritising competing demands for your executive's time and decide what goes in the diary and what does not!

Business Writing

  • Understand modern communication styles.
  • Compose professional business letters.
  • Learn effective layout and structure.
  • Fully Blocked style and Open Punctuation.

Petty Cash Management

  • Understand the role and importance of petty cash in the modern office.
  • Security of cash and records.
  • Understand and implement the process for ensuring accurate recording and management of petty cash.
  • Deal with the finance department over petty cash matters.
  • Develop the skills to be the petty cash officer in your workplace.

Office Procedures

  • How to observe, analyse and record procedures.
  • Use flowcharts to graphically illustrate processes.
  • Track, monitor and modify processes & procedures.
  • Use version control.

Understanding Organisations

  • Recognise and compare dIfferent types of organisation.
  • Understand concepts such as vision, mission, goals and objectives and how they impact organisational life.
  • Recognise different aspects of organisational structure and culture.
  • Understand organisational stakeholders and their role.

Effective Presentations Part 1

  • Create engaging slides to help you make effective presentations.
  • Use images and drawn objects.
  • Use charts, tables and imported material.
  • Apply multi-media and create slide shows.
  • Use basic design concepts.

Interpersonal Relationships

  • Understand the importance of strong interpersonal relationships.
  • Know how to fully understand someone else's point of view using some powerful yet simple techniques.
  • Building rapport as a foundation to developing a relationship.
  • Recognise emotional intelligence and the role it plays in relationships.
  • Learn various assertiveness techniques to ensure that you get your point across.
  • Confidently deal with difficult interpersonal situations such as giving tough feedback.

Networking & Social Media

  • Be able to define and understand different types of network.
  • Understand the personal skills that will enable you to make more, better contacts.
  • Know when and where to network and how to make the most out of "networking events".
  • Use the "Sow, Tend, Harvest" model to get the best out of your networks.
  • Learn how to use social media appropriately to support your networking.
  • Start to build your personal "brand" and develop a supportive and productive professioanl network.

Communication & Active Listening

  • Understand communication as an active 2-way process.
  • Recognise and overcome barriers to effective communication.
  • Learn the keys to effective verbal communication.
  • Body-language and non-verbal communication.
  • Understand how to be an active listener to fully undertsand and engage other people.

Effective Presentations Part 2

  • Preparation & Planning
  • Understand different styles of presenting and how to select the appropriate one for any given situation.
  • Write and structure a presentation.
  • Overcome nerves and use that nervous energy positively.
  • Use props and audio-visual aids.
  • Personal presentation and stagecraft.
  • Tone, emphasis and timing.
  • Deal with questions.

Who is this course for?

Anyone wanting to develop their career as a PA, Secretary, EA or office administrator / manager.

People already following this career path who want to update and enhance their skills and knowledge.

People wanting to embark upon a career as a PA, Secretary, EA or office administrator.


There are no formal educational requirements for this course.

Students will need Microsoft365 with Excel, PowerPoint, Word, Outlook, Publisher & Access.

Career path

Anyone wanting to develop their career as a PA, Secretary, EA or office administrator / manager.

Questions and answers

No questions or answers found containing ''.

gail asked:

Hi what level is this course. 3,4,5?


Hi Gail CPD do not set levels in the way that the QCF do, rather they ascribe hours / points to courses. That said, Excel 1, Word 1, Outlook & PowerPoint modules are essentially the QCF level 2 sylabus whilst Excel 2 & Word 2 use the QCF level 3 sylabus. We have pitched all the other modules as level 3 standard. Hope this helps.

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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