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Emotional Intelligence
Hemsley Fraser

Blended virtual classroom course

Summary

Price
£750 inc VAT
Study method
Online + live classes
Duration
3 hours · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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Dates

Start date
End date
02/06/2026
02/06/2026
29/10/2026
29/10/2026

Overview

We used to consider intelligence and emotions as being opposites, however it is now widely recognised that the two are interlocked, and that in fact, emotions have a greater influence on how we behave and make decisions than rational thought.

Emotional intelligence (EI or EQ) has also been shown to play a meaningful role in mental and physical health, and can contribute greatly to an individual’s success in both their personal and professional lives.

Developing your EI is essential to developing meaningful human relationships, including the relationship you have with yourself and the ones you have with others. In order to realise your true potential, you need the ability to understand and manage your emotions, and to gain insight into the emotional state of others. So whether it be improving interpersonal communication, strengthening social relationships, dealing with stress, boosting resilience, or aligning colleagues behind a vision - emotional intelligence plays a central role.

This virtual course will help you to understand what emotional intelligence is and why it is such a critical skill in the modern workplace. You will explore the four pillars of EI and some of the key skills that support them: including recognising and managing your own emotions, changing your instinctive response to events, demonstrating empathy, and building rapport with others through effective verbal and nonverbal communication.

Certificates

Description

Blended virtual training programme

  • 1x3hr virtual expert-led sessions
  • On-demand digital learning playlist

What will I learn?

By the end of this course you will be able to:

  • Explain where emotions come from and how they influence our behaviour
  • Evaluate the values and beliefs that trigger an emotional response
  • Apply techniques to positively manage emotional responses
  • Interpret other people’ emotions and respond appropriately
  • Identify the different social styles and the impact they have on relationship building
  • Use communication skills to build rapport and demonstrate empathy

What will it cover?

  • Defining characteristics of high and low EI and how these traits impact on performance and success
  • Understanding and assessing emotions without judgement
  • Exploring the role of emotions at work and how they can help or hinder performance
  • Recognising your personal emotional triggers
  • Assessing your values and their impact on your emotional response
  • Reframing perceptions to see situations and events in a different light
  • Identifying positive techniques to manage a disruptive emotional response
  • The role of mindfulness
  • How to use verbal and nonverbal communication to increase social awareness
  • Building empathy and rapport with a range of people
  • Reading and interpreting non-verbal language
  • How to match your own communication to the needs of others
  • Understanding different behavioural styles, motivations and triggers
  • Using perceptual positions at resolve a conflict or improve a relationship

Who is this course for?

If you want to obtain a grounding in Emotional Intelligence and learn how to apply it both to your work and personal relationships, then this is a chance to learn and practise the associated skills and techniques in a supportive and safe environment.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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