Communication Skills
Activia Training
Summary
Price
£238.80 inc VAT
Or £79.60/mo. for 3 months...
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD
What's this?
Location & dates
Showing classrooms near 'Milton Keynes'
Location
Address
Technology House
151 Silbury Boulevard
Milton Keynes
Buckinghamshire
MK91LH
United Kingdom
151 Silbury Boulevard
Milton Keynes
Buckinghamshire
MK91LH
United Kingdom
Address
9 Greyfriars Road
Reading
Berkshire
RG11NU
United Kingdom
Reading
Berkshire
RG11NU
United Kingdom
Address
Rutland House
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
Address
60 Buckingham Palace Road
London
SW1W0RR
United Kingdom
London
SW1W0RR
United Kingdom
Overview
Our Communication Skills course will push your skills to a new level.
This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
CPD
6 CPD hours / points
Accredited by The CPD Certification Service
Description
This course contains the following modules:
Course Overview and Learning Objectives
How Communication Works
- The Dynamics of Communication
- Communication is a Two-Way Street
- The Four-Step Cycle of Communication
- The 6 Cs of Communication
- Five Communication Styles
- Identifying and Adjusting your Communication Style
- Influence or Persuade?
Face-to-Face Communication
- The Three Components of Communication
- Body Language and Non-Verbal Messages
- Using the Right Words
- On the Front Foot: Being Positive
- Appearance
- First Impressions
Telephone Communication
- Advantages of Telephone Communication
- Disadvantages of Telephone Communication
- Factors of Voice
- Improving Telephone Communication
- Overcoming the Challenges of Telephone Communication
Written Communication
- The Power of Words
- Right First Time
- Keep it Concise
- Address your target
- Keep it Simple
- Your Three Stage Structure
- Quick Tips for Types of Messages
Questioning and Listening Skills
- How Asking Question Helps You
- Open and Closed Questions
- The Funnel
- The Five Levels of Listening
- Active Listening
- Non-Verbal Signs of Active Listening
- Verbal Signs of Active Listening
How to be an Effective Communicator
- The Wheel of Communication
- Getting your Self-Image Right
- Is your Self-Image Correct?
- How to Find Out What Others Think About You
- Asking for Feedback
- Your History & Experiences
- Your Preconceptions: Stereotyping
- Prejudices
- Dismantling your Assumptions
- Your Level of Understanding
Overcoming Communication Problems
- Why Communication Goes Wrong
- Barriers to Communication
- Dealing With Opposition
- Dealing With Conflict
- Delivering Difficult Messages
- Four Tips for Delivering Difficult Messages
Getting Better Outcomes
- Intimidation
- The Effect of Location
- Timing: Whats Best For Them
- Best Practices For Communicating Effectively
Your Personal Action Plan
'
Course Overview and Learning Objectives
How Communication Works
- The Dynamics of Communication
- Communication is a Two-Way Street
- The Four-Step Cycle of Communication
- The 6 Cs of Communication
- Five Communication Styles
- Identifying and Adjusting your Communication Style
- Influence or Persuade?
Face-to-Face Communication
- The Three Components of Communication
- Body Language and Non-Verbal Messages
- Using the Right Words
- On the Front Foot: Being Positive
- Appearance
- First Impressions
Telephone Communication
- Advantages of Telephone Communication
- Disadvantages of Telephone Communication
- Factors of Voice
- Improving Telephone Communication
- Overcoming the Challenges of Telephone Communication
Written Communication
- The Power of Words
- Right First Time
- Keep it Concise
- Address your target
- Keep it Simple
- Your Three Stage Structure
- Quick Tips for Types of Messages
Questioning and Listening Skills
- How Asking Question Helps You
- Open and Closed Questions
- The Funnel
- The Five Levels of Listening
- Active Listening
- Non-Verbal Signs of Active Listening
- Verbal Signs of Active Listening
How to be an Effective Communicator
- The Wheel of Communication
- Getting your Self-Image Right
- Is your Self-Image Correct?
- How to Find Out What Others Think About You
- Asking for Feedback
- Your History & Experiences
- Your Preconceptions: Stereotyping
- Prejudices
- Dismantling your Assumptions
- Your Level of Understanding
Overcoming Communication Problems
- Why Communication Goes Wrong
- Barriers to Communication
- Dealing With Opposition
- Dealing With Conflict
- Delivering Difficult Messages
- Four Tips for Delivering Difficult Messages
Getting Better Outcomes
- Intimidation
- The Effect of Location
- Timing: Whats Best For Them
- Best Practices For Communicating Effectively
Your Personal Action Plan
'
Who is this course for?
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
