Effective Business Communication

Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focussing on email, texts, online conferencing and more. This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.

There are 6 sessions in this training course: -

1: You will look at the definition of business communication and the different methods of communicating in business.

2: You’ll focus on the appropriate use of tone and language in your communications.

3: Will look at planning your communication and the different forms of written business communications.

4: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

5: This session focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

6: This session focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.Through studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.

There are no specific pre-requisites required for the study of this course.

Anyone looking for an Office Administration career in roles such as Admin Assistant, Secretary, Legal Secretary, Medical Secretary or PA will find this course a great point to progress from.