Diploma in Office Admin and Customer Service - CPD Certified & IAO Approved

Learn the ways of an Office Admin and Customer Service provider

Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you.

Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries.

During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service.

Course Highlights

Office Admin and Customer Service Diploma is an award winning and the best selling course that has been given the CPD QS & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.

It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Office Admin and Customer Service Diploma into 97 modules for teaching you everything you need to become successful in this profession.

To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days 18 hours and it is also possible to study at your own pace.

We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.

For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.

Why You Should Choose Office Admin and Customer Service Diploma

• Lifetime access to the course
• No hidden fees or exam charges
• Full Tutor support on weekdays (Monday – Friday)
• Efficient exam system, assessment and instant results
• Download Printable PDF certificate immediately after completion
• Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
• Improve your chance of gaining professional skills and better earning potential.

**NUS is one of our partners now! Once you have enrolled to this course, you will become eligible to apply for an NUS Extra card capable of giving you 1000’s of discounts from biggest companies**

COURSE CURRICULUM

Admin Support

• Module One – Getting Started
• Module Two – Getting Organized (I)
• Module Three – Getting Organized (II)
• Module Four – Managing Time
• Module Five – Getting It All Done On Time
• Module Six – Special Tasks
• Module Seven – Verbal Communication Skills
• Module Eight – Non-Verbal Communication Skills
• Module Nine – Empowering Yourself
• Module Ten – The Team of Two
• Module Eleven – Taking Care of Yourself
• Module Twelve – Wrapping Up

Administrative Management

• Module One – Getting Started
• Module Two – Why Your Office Needs Administrative Procedures
• Module Three – Gathering the Right Tools
• Module Four – Identifying Procedures to Include
• Module Five – Top Five Procedures to Record
• Module Six – What to Include in Your Binder (I)
• Module Seven – What to Include in Your Binder (II)
• Module Eight – Organizing Your Binder
• Module Nine – What Not to Include in the Procedure Guide
• Module Ten – Share Office Procedure Guide
• Module Eleven – Successfully Executing the Guide
• Module Twelve – Wrapping Up

Organisational Skills

• Module One – Getting Started
• Module Two – Remove the Clutter
• Module Three – Prioritize
• Module Four – Scheduling Your Time
• Module Five – To Do Lists
• Module Six – Paper and Paperless Storage
• Module Seven – Organization in Your Work Area
• Module Eight – Tools to Fight Procrastination
• Module Nine – Organizing Your Inbox
• Module Ten – Avoid the Causes of Disorganization
• Module Eleven – Discipline is the Key to Stay Organized
• Module Twelve – Wrapping Up
• Administrative Skills Developing Diploma- Activities

Customer Relations and Dealings

• Module One – Getting Started
• Module Two – The Right Attitude Starts with You
• Module Three – Stress Management (Internal Stressors)
• Module Four – Stress Management (External Stressors)
• Module Five – Transactional Analysis
• Module Six – Why are Some Customers Difficult
• Module Seven – Dealing with the Customer Over the Phone
• Module Eight – Dealing with the Customer In Person
• Module Nine – Sensitivity in Dealing with Customers
• Module Ten – Scenarios of Dealing with a Difficult Customer
• Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
• Module Twelve – Wrapping Up

Customer Service: Telephone Etiquette

• Module One – Getting Started
• Module Two – Aspects of Phone Etiquette
• Module Three – Using Proper Phone Language
• Module Four – Eliminate Phone Distractions
• Module Five – Inbound Calls
• Module Six – Outbound Calls
• Module Seven – Handling Rude or Angry Callers
• Module Eight – Handling Interoffice Calls
• Module Nine – Handling Voicemail Messages
• Module Ten – Methods of Training Employees
• Module Eleven – Correcting Poor Telephone Etiquette
• Module Twelve – Wrapping Up

Microsoft Office Word

• Module One – Getting Started
• Module Two – Opening Word
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up

Microsoft Office Powerpoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up

Microsoft Office Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up

Office Admin and Customer Service Diploma is CPD QS & IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.

Our Office Admin and Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD QS & IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.

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