Skip to content

CRM Salesforce for Beginners

World class learning experience with 24/7 support for students and lifetime access to the course.

Edureka

Summary

Price
£169 inc VAT
Or £56.33/mo. for 3 months...
Study method
Online
Duration
Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

Edureka's CRM Salesforce for Beginners course will introduce attendees to the concepts of CRM and the application of CRM to business operations.The course will explain Cloud Computing as a concept and explain the aspects related to SaaS and PaaS. Attendees will be introduced to Salesforce system through conceptual coverage of Sales, Marketing and Service aspects of CRM. The course will include creating Salesforce login accounts and provide a step by step instructions on how to achieve the CRM concepts on a Salesforce system. Throughout the course, the participants will continue to work on a case study to understand the concepts better. At the end of the course, the participants will have to implement a project utilizing the concepts learnt.

Course media

Description

After the completion of the CRM Salesforce for Beginners course at Edureka, you will be able to:

1. Understand what Customer Relationship Management is about and share multiple examples on the relevance and application of CRM.

2. Discuss Cloud Computing concepts, how cloud computing is used for CRM and the various CRM tools that are used by business.

3. Describe the CRM modules and define the activities performed as part of sales, marketing and service.

4. Create business objects and define the business flow across organization CRM processes.

5. Create various types of fields and define the relationship across objects in order to achieve the business functionalities.

6. Utilize the various functionalities of Salesforce to achieve Salesforce automation.

7. Prepare reports and associated dashboards to enable business performance preview.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Certificates

Certificate of completion

Digital certificate - Included

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: IT
Related searches: Online courses